/* ============ SOF.IA · MCP Console — LIGHT THEME ============ */

:root{
  /* Light corporate palette — warm cream base */
  --bg:#F2F0EA;
  --bg-1:#FFFFFF;
  --bg-2:#F8F6F0;
  --bg-3:#EFECE3;
  --bg-4:#E4E1D6;
  --line:#E8E5DC;
  --line-2:#D5D1C5;
  --line-3:#BAB6A8;
  --text:#161A22;
  --text-2:#4A5160;
  --text-3:#7B8290;
  --text-4:#B0B5BE;

  --orange:#FF5C00;
  --orange-bright:#FF7A29;
  --orange-deep:#C94800;
  --orange-glow:rgba(255,92,0,0.06);
  --orange-soft:rgba(255,92,0,0.03);
  --orange-bg:#FFF1E2;

  --green:#0E8F5C;
  --green-bg:#E9F4EE;
  --red:#C81E37;
  --red-bg:#FBEDEF;
  --yellow:#9C7000;
  --yellow-bg:#F8F2DC;
  --blue:#1A5FCC;
  --blue-bg:#E8EFF8;

  /* Pastel surfaces — softer, more muted */
  --pastel-yellow:#EAE6BC;
  --pastel-yellow-soft:#F3F0D7;
  --pastel-lavender:#D6CFE6;
  --pastel-lavender-soft:#EAE5F1;
  --pastel-pink:#EDD2DF;
  --pastel-pink-soft:#F4E5ED;
  --pastel-mint:#D4E3D5;
  --pastel-cream:#ECE7DA;
  --pastel-stone:#E3DFD3;

  /* Brand colors for channels — used in icons/marks only */
  --c-whatsapp:#25D366;
  --c-call:#FF7A29;
  --c-web:#4DA3FF;
  --c-messenger:#0084FF;
  --c-instagram-a:#F58529;
  --c-instagram-b:#DD2A7B;
  --c-instagram-c:#8134AF;
  --c-instagram-d:#515BD4;
  --c-email:#6B7280;

  --r-sm:8px;
  --r-md:12px;
  --r-lg:16px;
  --r-xl:24px;

  --shadow-sm: 0 1px 1px rgba(11,13,18,0.018);
  --shadow-md: 0 2px 8px rgba(11,13,18,0.035), 0 1px 2px rgba(11,13,18,0.02);
  --shadow-lg: 0 12px 36px rgba(11,13,18,0.055), 0 2px 8px rgba(11,13,18,0.025);

  --mono:'JetBrains Mono', ui-monospace, SFMono-Regular, Menlo, monospace;
  --sans:'Geist', 'Inter', system-ui, -apple-system, sans-serif;
}

*{box-sizing:border-box}
html,body{
  margin:0;padding:0;
  background:var(--bg);
  color:var(--text);
  font-family:var(--sans);
  font-size:14px;
  line-height:1.5;
  font-feature-settings: "cv11", "ss01";
  -webkit-font-smoothing:antialiased;
  text-rendering:optimizeLegibility;
}
#root{min-height:100vh}
button{font-family:inherit;cursor:pointer;border:none;background:none;color:inherit}
input,textarea{font-family:inherit}
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:#D9DCE1;border-radius:10px}
::-webkit-scrollbar-thumb:hover{background:#C4C8CF}

/* ============ Background grid + glow ============ */
.app{
  position:relative;
  min-height:100vh;
  display:grid;
  grid-template-columns:264px 1fr;
  grid-template-rows:60px 1fr;
  background:
    radial-gradient(900px 500px at 85% -10%, var(--orange-soft), transparent 60%),
    linear-gradient(to bottom, #FAFBFC 0%, var(--bg) 100%);
}
.app::before{
  content:"";
  position:fixed;inset:0;
  background-image:none;
  pointer-events:none;
  z-index:0;
}

/* ============ TOP BAR ============ */
.topbar{
  grid-column:1 / -1;
  display:flex;align-items:center;
  padding:0 24px;
  border-bottom:1px solid var(--line);
  background:rgba(255,255,255,0.7);
  backdrop-filter:blur(14px);
  position:relative;z-index:5;
}
.topbar .brand{
  display:flex;align-items:center;gap:12px;
  width:240px;padding-right:24px;
}
.brand-mark{
  width:30px;height:30px;border-radius:8px;
  background:linear-gradient(135deg, var(--orange) 0%, var(--orange-bright) 100%);
  display:grid;place-items:center;
  font-family:var(--mono);font-weight:600;font-size:13px;color:#FFFFFF;
  box-shadow:0 4px 12px rgba(255,92,0,0.18), inset 0 -1px 0 rgba(0,0,0,0.10);
  letter-spacing:-0.02em;
}
.brand-name{font-weight:600;letter-spacing:-0.015em;color:var(--text);font-size:15px}
.brand-name .dot{color:var(--orange)}
.brand-sub{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.08em;margin-left:10px;padding-left:12px;border-left:1px solid var(--line-2);font-weight:500}
.topbar-center{flex:1;display:flex;align-items:center;gap:14px;padding:0 20px}
.search{
  display:flex;align-items:center;gap:10px;
  background:var(--bg-3);border:1px solid var(--line);
  padding:8px 14px;border-radius:9px;width:420px;
  font-family:var(--sans);font-size:13px;color:var(--text-3);
  transition:border-color .15s, background .15s;
}
.search:hover{border-color:var(--line-2);background:#FFFFFF}
.search kbd{margin-left:auto;font-family:var(--mono);font-size:10px;color:var(--text-3);padding:2px 6px;border:1px solid var(--line-2);border-radius:4px;background:#FFFFFF;font-weight:500}
.topbar-right{display:flex;align-items:center;gap:16px}
.status-pill{
  display:flex;align-items:center;gap:8px;
  padding:5px 11px 5px 9px;
  background:var(--green-bg);
  border:1px solid rgba(14,143,92,0.20);
  border-radius:999px;
  font-family:var(--mono);font-size:10px;color:var(--green);
  letter-spacing:0.06em;font-weight:600;
}
.status-pill .pulse{width:6px;height:6px;border-radius:50%;background:var(--green);box-shadow:0 0 8px rgba(14,143,92,0.5)}
.user-chip{display:flex;align-items:center;gap:10px;padding:4px 12px 4px 4px;border:1px solid var(--line);border-radius:999px;background:#FFFFFF;transition:border-color .15s}
.user-chip:hover{border-color:var(--line-2)}
.user-chip .avatar{width:28px;height:28px;border-radius:50%;background:linear-gradient(135deg,#FFF3E8,#FFE0C8);display:grid;place-items:center;font-size:11px;font-weight:600;color:var(--orange-deep);letter-spacing:-0.01em}
.user-chip .meta{font-size:12px}
.user-chip .meta b{display:block;font-weight:500;color:var(--text);letter-spacing:-0.005em}
.user-chip .meta span{color:var(--text-3);font-family:var(--mono);font-size:9px;letter-spacing:0.04em;font-weight:500}

/* ============ SIDEBAR ============ */
.sidebar{
  border-right:1px solid var(--line);
  background:transparent;
  padding:22px 14px 22px;
  display:flex;flex-direction:column;
  position:relative;z-index:4;
  overflow-y:auto;
}
.sb-group-label{
  font-family:var(--mono);font-size:9px;letter-spacing:0.16em;
  color:var(--text-4);text-transform:uppercase;font-weight:600;
  padding:18px 12px 10px;
}
.sb-group-label:first-child{padding-top:4px}
.sb-item{
  display:flex;align-items:center;gap:11px;
  padding:9px 12px;border-radius:8px;
  color:var(--text-2);font-size:13.5px;
  font-weight:450;letter-spacing:-0.005em;
  position:relative;
  transition:background .15s, color .15s;
  user-select:none;
  cursor:pointer;
}
.sb-item:hover{background:rgba(11,13,18,0.04);color:var(--text)}
.sb-item.active{
  background:var(--orange-bg);
  color:var(--text);
  font-weight:500;
}
.sb-item.active::before{
  content:"";position:absolute;left:-14px;top:9px;bottom:9px;width:2px;
  background:var(--orange);border-radius:2px;
}
.sb-item .lbl{flex:1}
.sb-item .badge{
  font-family:var(--mono);font-size:10px;font-weight:600;
  background:var(--bg-3);border:1px solid var(--line);
  padding:1px 7px;border-radius:5px;color:var(--text-2);
  min-width:24px;text-align:center;
}
.sb-item .badge.urgent{background:var(--red-bg);border-color:rgba(200,30,55,0.22);color:var(--red)}
.sb-item .badge.dim{color:var(--text-3)}
.sb-item .ch-icon{flex-shrink:0}
.sidebar .spacer{flex:1}
.sb-footer{border-top:1px solid var(--line);padding-top:14px;margin-top:10px}

/* ============ MAIN ============ */
.main{
  position:relative;z-index:2;
  overflow-y:auto;
  height:calc(100vh - 60px);
}
.page{
  padding:36px 40px 80px;
  max-width:1680px;
  margin:0 auto;
}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:28px;gap:32px}
.page-title{font-size:28px;font-weight:500;letter-spacing:-0.03em;margin:0;color:var(--text);line-height:1.15}
.page-sub{font-family:var(--mono);font-size:11px;color:var(--text-3);letter-spacing:0.04em;margin-top:10px;text-transform:uppercase;font-weight:500}
.crumb{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.08em;text-transform:uppercase;margin-bottom:18px;font-weight:500}
.crumb a{color:var(--text-3);text-decoration:none;cursor:pointer;transition:color .15s}
.crumb a:hover{color:var(--orange)}
.crumb .sep{margin:0 8px;color:var(--text-4)}

/* ============ Cards / panels ============ */
.card{
  background:#FFFFFF;
  border:1px solid var(--line);
  border-radius:var(--r-lg);
  box-shadow:none;
}
.card-head{
  padding:16px 22px;
  border-bottom:1px solid var(--line);
  display:flex;align-items:center;gap:12px;
}
.card-head h3{margin:0;font-size:13.5px;font-weight:600;letter-spacing:-0.01em;color:var(--text)}
.card-head .tag{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.06em;text-transform:uppercase;font-weight:500}

/* ============ Metric tiles ============ */
.metrics{
  display:grid;grid-template-columns:repeat(4,1fr);gap:16px;
  margin-bottom:22px;
}
.metric{
  background:#FFFFFF;
  border:1px solid var(--line);
  border-radius:var(--r-lg);
  padding:20px 22px;
  position:relative;overflow:hidden;
  box-shadow:none;
}
.metric .label{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.08em;text-transform:uppercase;font-weight:500}
.metric .value{font-size:34px;font-weight:500;letter-spacing:-0.035em;margin-top:8px;display:flex;align-items:baseline;gap:6px;color:var(--text);line-height:1.05}
.metric .value .unit{font-size:14px;color:var(--text-3);font-weight:400;font-family:var(--mono);letter-spacing:0}
.metric .delta{margin-top:10px;font-family:var(--mono);font-size:10px;color:var(--green);letter-spacing:0.04em;font-weight:500}
.metric .delta.neg{color:var(--red)}
.metric.accent{
  background:
    radial-gradient(circle at 100% 0%, var(--orange-glow), transparent 60%),
    #FFFFFF;
  border-color:rgba(255,92,0,0.25);
}
.metric.accent .value{color:var(--orange-deep)}
.metric .spark{position:absolute;right:14px;top:14px;opacity:0.7}

/* ============ Channel breakdown chips ============ */
.ch-breakdown{
  display:grid;grid-template-columns:repeat(4,1fr);gap:12px;
  margin-bottom:26px;
}
.ch-chip{
  background:#FFFFFF;
  border:1px solid var(--line);
  border-radius:var(--r-md);
  padding:16px 18px;
  display:flex;align-items:center;gap:12px;
  cursor:pointer;
  transition:border-color .15s, background .15s;
  box-shadow:none;
}
.ch-chip:hover{border-color:var(--line-2)}
.ch-chip.active{border-color:#161A22;background:#FFFFFF}
.ch-chip .count{font-family:var(--mono);font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--text)}
.ch-chip .name{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.06em;text-transform:uppercase;display:block;line-height:1.2;font-weight:500}
.ch-chip .meta{display:flex;flex-direction:column}
.ch-chip .bar{height:3px;background:var(--bg-4);border-radius:2px;overflow:hidden;margin-top:7px;width:100%}
.ch-chip .bar i{display:block;height:100%;border-radius:2px}

/* ============ Channel icons ============ */
.ch-icon{
  width:28px;height:28px;border-radius:8px;
  display:grid;place-items:center;
  flex-shrink:0;position:relative;
}
.ch-icon.sm{width:22px;height:22px;border-radius:6px}
.ch-icon.lg{width:36px;height:36px;border-radius:10px}
.ch-icon svg{display:block}
.ch-icon.whatsapp{background:rgba(37,211,102,0.12);color:#1FAA52}
.ch-icon.call{background:rgba(255,122,41,0.12);color:#D14A00}
.ch-icon.web{background:rgba(77,163,255,0.14);color:#1E6FE3}
.ch-icon.messenger{background:rgba(0,132,255,0.12);color:#0066CC}
.ch-icon.instagram{background:linear-gradient(135deg, rgba(245,133,41,0.16), rgba(221,42,123,0.16) 50%, rgba(81,91,212,0.16));color:#C71F6E}
.ch-icon.email{background:rgba(107,114,128,0.1);color:var(--text-2)}

/* ============ Toolbar ============ */
.toolbar{
  display:flex;align-items:center;gap:8px;
  margin-bottom:12px;
  flex-wrap:wrap;
}
.btn{
  display:inline-flex;align-items:center;gap:7px;
  padding:8px 14px;border-radius:8px;
  background:#FFFFFF;border:1px solid var(--line);
  font-size:13px;color:var(--text-2);font-weight:500;
  font-family:var(--sans);transition:all .15s;
  letter-spacing:-0.005em;
  cursor:pointer;
  box-shadow:none;
}
.btn:hover{border-color:var(--line-2);color:var(--text);background:#FFFFFF}
.btn.primary{background:#161A22;border-color:#161A22;color:#FFFFFF;font-weight:500;box-shadow:none}
.btn.primary:hover{background:#2A2F3A;border-color:#2A2F3A;color:#FFFFFF}
.btn.danger{border-color:rgba(200,30,55,0.25);color:var(--red);background:#FFFFFF}
.btn.danger:hover{background:var(--red-bg);color:var(--red)}
.btn.ghost{background:transparent;box-shadow:none;border-color:transparent}
.btn.ghost:hover{background:var(--bg-3);border-color:var(--line)}
.btn.sm{padding:6px 11px;font-size:11.5px}
.btn .mono{font-family:var(--mono);font-size:11px}

/* ============ Ticket table ============ */
.queue{
  background:#FFFFFF;
  border:1px solid var(--line);
  border-radius:var(--r-lg);
  overflow:hidden;
  box-shadow:none;
}
.q-head{
  display:grid;
  grid-template-columns:28px 100px minmax(180px, 1.3fr) minmax(170px, 1.2fr) minmax(150px, 0.9fr) minmax(150px, 1fr) 110px 28px;
  padding:14px 24px;
  border-bottom:1px solid var(--line);
  background:transparent;
  font-family:var(--mono);font-size:10px;letter-spacing:0.06em;color:var(--text-3);text-transform:uppercase;
  font-weight:600;
  align-items:center;
  gap:20px;
}
.q-row{
  display:grid;
  grid-template-columns:28px 100px minmax(180px, 1.3fr) minmax(170px, 1.2fr) minmax(150px, 0.9fr) minmax(150px, 1fr) 110px 28px;
  padding:18px 24px;
  border-bottom:1px solid var(--line);
  align-items:center;
  cursor:pointer;
  transition:background .12s;
  position:relative;
  gap:20px;
}
.q-row:last-child{border-bottom:none}
.q-row:hover{background:var(--bg-2)}
.q-row > *{min-width:0}
.q-row .cust b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}
.q-row .cust span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}
.q-row .printer{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.q-row .printer .serial{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.q-row.urgent::before{
  content:"";position:absolute;left:0;top:0;bottom:0;width:2px;background:var(--red);
}
.q-row .id{font-family:var(--mono);font-size:11px;color:var(--text-3);font-weight:500}
.q-row .cust{display:flex;flex-direction:column;gap:3px}
.q-row .cust b{font-weight:500;color:var(--text);font-size:13.5px;letter-spacing:-0.005em}
.q-row .cust span{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em;font-weight:500}
.q-row .printer{font-family:var(--mono);font-size:11.5px;color:var(--text-2);font-weight:500}
.q-row .printer .serial{display:block;color:var(--text-3);font-size:10px;margin-top:3px;letter-spacing:0.04em;font-weight:400}
.q-row .handler{display:flex;align-items:center;gap:9px;font-size:12.5px;color:var(--text-2)}
.q-row .time{font-family:var(--mono);font-size:11.5px;color:var(--text-3);font-weight:500}
.q-row .arr{color:var(--text-4);display:flex;justify-content:flex-end}

.badge-state{
  display:inline-flex;align-items:center;gap:6px;
  padding:3px 9px 3px 7px;border-radius:999px;
  font-family:var(--mono);font-size:10px;letter-spacing:0.04em;text-transform:uppercase;
  border:1px solid transparent;font-weight:600;
}
.badge-state .dot{width:6px;height:6px;border-radius:50%}
.badge-state.auto{background:var(--green-bg);color:var(--green);border-color:rgba(14,143,92,0.2)}
.badge-state.auto .dot{background:var(--green)}
.badge-state.progress{background:var(--yellow-bg);color:var(--yellow);border-color:rgba(156,112,0,0.22)}
.badge-state.progress .dot{background:var(--yellow)}
.badge-state.escalated{background:var(--red-bg);color:var(--red);border-color:rgba(200,30,55,0.25)}
.badge-state.escalated .dot{background:var(--red)}
.badge-state.resolved{background:var(--bg-3);color:var(--text-3);border-color:var(--line)}
.badge-state.resolved .dot{background:var(--text-3)}

.handler-avatar{width:24px;height:24px;border-radius:50%;background:var(--bg-3);display:grid;place-items:center;font-size:10px;font-weight:600;color:var(--text-2);border:1px solid var(--line);letter-spacing:-0.01em}
.handler-avatar.sofia{background:linear-gradient(135deg, var(--orange), var(--orange-bright));color:#FFFFFF;border-color:var(--orange)}

/* ============ Screen 2: Case detail ============ */
.case{
  display:grid;
  grid-template-columns:1.1fr 0.9fr;
  gap:18px;
}
.conv-panel{
  background:#FFFFFF;
  border:1px solid var(--line);
  border-radius:var(--r-lg);
  display:flex;flex-direction:column;
  min-height:640px;
  box-shadow:var(--shadow-sm);
  overflow:hidden;
}
.conv-head{
  padding:14px 18px;
  border-bottom:1px solid var(--line);
  display:flex;align-items:center;gap:12px;
  background:var(--bg-2);
}
.conv-head .who{flex:1}
.conv-head .who b{display:block;font-size:13px;font-weight:500;color:var(--text)}
.conv-head .who span{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.06em;text-transform:uppercase}
.conv-body{flex:1;padding:20px;overflow-y:auto}

/* WhatsApp-style bubbles — light */
.cv-wa{background:#ECE5DD}
.cv-wa::before{content:"";position:absolute;inset:0;background-image:radial-gradient(circle at 30% 20%, rgba(37,211,102,0.05), transparent 50%);pointer-events:none}
.bubble-row{display:flex;margin-bottom:10px}
.bubble-row.out{justify-content:flex-end}
.bubble{
  max-width:74%;padding:8px 12px 6px;border-radius:10px;
  font-size:13px;line-height:1.4;
  position:relative;
  box-shadow:0 1px 1px rgba(0,0,0,0.05);
}
.bubble .time{font-family:var(--mono);font-size:9px;color:rgba(0,0,0,0.45);margin-top:4px;display:block;text-align:right;letter-spacing:0.04em}
.cv-wa .bubble.in{background:#FFFFFF;color:#0E1116;border-bottom-left-radius:3px}
.cv-wa .bubble.out{background:#DCF8C6;color:#0E1116;border-bottom-right-radius:3px}
.cv-wa .bubble.out .time{color:#4A8B5E}

/* Instagram-style DM — light */
.cv-ig{background:#FFFFFF}
.cv-ig::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 20% 0%, rgba(221,42,123,0.05), transparent 50%), radial-gradient(circle at 80% 100%, rgba(81,91,212,0.04), transparent 50%);pointer-events:none}
.cv-ig .bubble.in{background:#EFEFEF;color:#0E1116;border-radius:18px;border-bottom-left-radius:6px;padding:10px 14px}
.cv-ig .bubble.out{background:linear-gradient(135deg,#F58529,#DD2A7B 50%,#8134AF 100%);color:#fff;border-radius:18px;border-bottom-right-radius:6px;padding:10px 14px}
.cv-ig .bubble .time{color:rgba(0,0,0,0.4)}
.cv-ig .bubble.out .time{color:rgba(255,255,255,0.8)}

/* Messenger — light */
.cv-fb{background:#FFFFFF}
.cv-fb .bubble.in{background:#F0F2F5;color:#0E1116;border-radius:18px;border-bottom-left-radius:6px;padding:10px 14px}
.cv-fb .bubble.out{background:#0084FF;color:#fff;border-radius:18px;border-bottom-right-radius:6px;padding:10px 14px}
.cv-fb .bubble .time{color:rgba(0,0,0,0.4)}
.cv-fb .bubble.out .time{color:rgba(255,255,255,0.8)}

/* Web chat */
.cv-web{background:var(--bg-2)}
.cv-web .bubble.in{background:#FFFFFF;color:var(--text);border:1px solid var(--line);border-radius:14px;border-bottom-left-radius:4px;padding:10px 14px}
.cv-web .bubble.out{background:var(--orange);color:#FFFFFF;border-radius:14px;border-bottom-right-radius:4px;padding:10px 14px}
.cv-web .bubble.out .time{color:rgba(255,255,255,0.8)}

/* Email rendering */
.cv-email{padding:0!important;background:var(--bg-2)}
.email-card{background:#FFFFFF;border:1px solid var(--line);border-radius:12px;margin:18px;padding:18px 20px;box-shadow:var(--shadow-sm)}
.email-meta{font-family:var(--mono);font-size:11px;color:var(--text-3);border-bottom:1px solid var(--line);padding-bottom:10px;margin-bottom:14px;display:grid;grid-template-columns:60px 1fr;gap:6px 12px}
.email-meta b{color:var(--text-2);font-weight:400}
.email-body{font-size:13px;line-height:1.6;white-space:pre-wrap;color:var(--text)}

/* Voice transcript */
.cv-voice{background:#FFFFFF;padding:0!important;display:flex;flex-direction:column}
.voice-strip{
  padding:14px 18px;border-bottom:1px solid var(--line);
  display:flex;align-items:center;gap:14px;background:var(--bg-2);
}
.voice-strip .live{display:flex;align-items:center;gap:6px;font-family:var(--mono);font-size:10px;color:var(--red);letter-spacing:0.1em}
.voice-strip .live .dot{width:7px;height:7px;border-radius:50%;background:var(--red);animation:pulse 1.4s ease-in-out infinite}
.voice-strip .dur{font-family:var(--mono);font-size:11px;color:var(--text-2);margin-left:auto}
.waveform{flex:1;display:flex;align-items:center;gap:2px;height:32px}
.waveform i{display:block;width:3px;background:var(--orange);border-radius:2px;opacity:0.75;animation:wave 1.4s ease-in-out infinite}
.transcript{flex:1;overflow-y:auto;padding:18px 20px}
.tx-line{display:grid;grid-template-columns:78px 1fr;gap:14px;margin-bottom:14px;font-size:13px;line-height:1.5}
.tx-line .speaker{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.08em;text-transform:uppercase;padding-top:3px;font-weight:500}
.tx-line.bot .speaker{color:var(--orange-deep)}
.tx-line .text{color:var(--text)}
.tx-line .stamp{font-family:var(--mono);font-size:10px;color:var(--text-4);margin-top:3px;letter-spacing:0.04em}

@keyframes pulse{0%,100%{opacity:1}50%{opacity:.4}}
@keyframes wave{
  0%,100%{height:6px}
  50%{height:28px}
}

/* ============ Reasoning timeline (right side) ============ */
.reason{
  display:flex;flex-direction:column;gap:18px;
}
.kb-card{
  background:#FFFFFF;
  border:1px solid var(--line);
  border-radius:var(--r-lg);
  box-shadow:none;
  overflow:hidden;
}
.timeline{padding:16px 18px 18px;position:relative}
.timeline::before{
  content:"";position:absolute;left:30px;top:34px;bottom:18px;
  width:1px;background:var(--line);
}
.tl-step{display:grid;grid-template-columns:24px 1fr auto;gap:12px;padding:10px 0;align-items:flex-start;position:relative}
.tl-step .dot{
  width:24px;height:24px;border-radius:50%;
  background:#FFFFFF;border:1px solid var(--line-2);
  display:grid;place-items:center;
  font-family:var(--mono);font-size:10px;color:var(--text-3);
  position:relative;z-index:1;
}
.tl-step.done .dot{background:var(--green-bg);border-color:rgba(22,160,107,0.4);color:var(--green)}
.tl-step.active .dot{background:var(--orange-bg);border-color:var(--orange);color:var(--orange);box-shadow:0 0 0 4px rgba(255,92,0,0.08)}
.tl-step .body b{display:block;font-size:13px;font-weight:500;margin-bottom:3px;color:var(--text)}
.tl-step .body p{margin:0;font-size:12px;color:var(--text-3);line-height:1.45}
.tl-step .body code{font-family:var(--mono);font-size:11px;background:var(--orange-bg);padding:1px 5px;border-radius:4px;color:var(--orange-deep)}
.tl-step .stamp{font-family:var(--mono);font-size:10px;color:var(--text-4);letter-spacing:0.04em;padding-top:4px;text-align:right;display:flex;flex-direction:column;gap:4px;align-items:flex-end}
.auto-badge{font-family:var(--mono);font-size:9px;letter-spacing:0.1em;background:var(--orange-bg);color:var(--orange-deep);padding:1px 6px;border-radius:4px;border:1px solid rgba(255,92,0,0.25);font-weight:500}

/* ============ Case context strip ============ */
.case-context{
  display:grid;grid-template-columns:repeat(5,1fr);gap:24px;
  background:#FFFFFF;
  border:1px solid var(--line);border-radius:var(--r-lg);
  padding:22px 26px;margin-bottom:22px;
  box-shadow:none;
}
.ctx-cell .label{font-family:var(--mono);font-size:9px;letter-spacing:0.08em;color:var(--text-3);text-transform:uppercase;font-weight:600}
.ctx-cell .value{font-size:14px;margin-top:8px;font-weight:500;color:var(--text);letter-spacing:-0.005em}
.ctx-cell .value.mono{font-family:var(--mono);font-size:12.5px;font-weight:500}
.ctx-cell .sub{font-family:var(--mono);font-size:10px;color:var(--text-3);margin-top:4px;letter-spacing:0.04em;font-weight:500}

/* ============ Action bar ============ */
.action-bar{
  display:flex;align-items:center;gap:10px;
  padding:14px 18px;
  border-top:1px solid var(--line);
  background:var(--bg-2);
}
.action-bar .grow{flex:1}

/* ============ Knowledge hits ============ */
.kb-hits{padding:14px 18px;display:flex;flex-direction:column;gap:10px}
.kb-hit{display:flex;gap:12px;align-items:flex-start;padding:10px 12px;background:var(--bg-2);border:1px solid var(--line);border-radius:8px}
.kb-hit .score{font-family:var(--mono);font-size:11px;color:var(--orange-deep);font-weight:600;width:36px;flex-shrink:0;padding-top:1px}
.kb-hit .doc b{display:block;font-size:12px;font-weight:500;color:var(--text)}
.kb-hit .doc p{margin:3px 0 0;font-size:11px;color:var(--text-3);line-height:1.4}
.kb-hit .doc span{font-family:var(--mono);font-size:9px;color:var(--text-4);letter-spacing:0.06em;text-transform:uppercase;display:block;margin-top:4px}

/* ============ Screen 3: Escalation ============ */
.esc-grid{
  display:grid;grid-template-columns:1.05fr 1fr;gap:18px;
}
.esc-banner{
  background:
    radial-gradient(800px 200px at 90% 50%, rgba(215,38,61,0.05), transparent 60%),
    var(--red-bg);
  border:1px solid rgba(215,38,61,0.25);
  border-radius:var(--r-lg);
  padding:16px 20px;
  margin-bottom:18px;
  display:flex;align-items:center;gap:16px;
}
.esc-banner .icon{
  width:42px;height:42px;border-radius:10px;
  background:#FFFFFF;
  display:grid;place-items:center;color:var(--red);
  border:1px solid rgba(215,38,61,0.3);
  flex-shrink:0;
}
.esc-banner b{display:block;font-size:14px;font-weight:600;letter-spacing:-0.005em;color:var(--text)}
.esc-banner p{margin:3px 0 0;font-size:12px;color:var(--text-2)}
.esc-banner .tag-row{display:flex;gap:6px;margin-top:8px;flex-wrap:wrap}

.reason-picker{padding:16px 18px}
.reason-picker .picker-label{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.1em;text-transform:uppercase;margin-bottom:12px;display:block}
.reason-list{display:flex;flex-direction:column;gap:6px}
.reason-opt{
  display:flex;align-items:center;gap:12px;
  padding:10px 12px;border:1px solid var(--line);border-radius:8px;
  font-size:13px;color:var(--text-2);cursor:pointer;
  background:#FFFFFF;
  transition:all .15s;
}
.reason-opt:hover{border-color:var(--line-3);color:var(--text);background:var(--bg-2)}
.reason-opt.selected{border-color:var(--orange);background:var(--orange-bg);color:var(--text)}
.reason-opt .radio{
  width:14px;height:14px;border-radius:50%;border:1.5px solid var(--line-3);flex-shrink:0;
  display:grid;place-items:center;
}
.reason-opt.selected .radio{border-color:var(--orange)}
.reason-opt.selected .radio::after{content:"";width:6px;height:6px;border-radius:50%;background:var(--orange)}

.handoff-card{
  display:flex;flex-direction:column;gap:14px;
}
.routing{padding:16px 18px;display:flex;flex-direction:column;gap:8px}
.route-opt{
  display:flex;align-items:center;gap:12px;
  padding:12px 14px;border:1px solid var(--line);border-radius:10px;
  cursor:pointer;transition:all .15s;
  background:#FFFFFF;
}
.route-opt:hover{border-color:var(--line-3);background:var(--bg-2)}
.route-opt.selected{border-color:var(--orange);background:var(--orange-bg)}
.route-opt .ricon{
  width:36px;height:36px;border-radius:8px;
  background:var(--bg-3);border:1px solid var(--line);
  display:grid;place-items:center;color:var(--text-2);
  flex-shrink:0;
}
.route-opt.selected .ricon{background:#FFFFFF;border-color:rgba(255,92,0,0.3);color:var(--orange-deep)}
.route-opt .info{flex:1}
.route-opt .info b{display:block;font-size:13px;font-weight:500;color:var(--text)}
.route-opt .info span{font-size:11px;color:var(--text-3);font-family:var(--mono);letter-spacing:0.04em}

.collected{padding:16px 18px;display:flex;flex-direction:column;gap:10px}
.coll-row{display:grid;grid-template-columns:130px 1fr auto;gap:14px;font-size:12px;padding:8px 0;border-bottom:1px dashed var(--line)}
.coll-row:last-child{border-bottom:none}
.coll-row .k{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.06em;text-transform:uppercase;padding-top:1px}
.coll-row .v{color:var(--text)}
.coll-row .v.mono{font-family:var(--mono);font-size:11px}
.coll-row .v.muted{color:var(--text-3)}
.coll-row .src{font-family:var(--mono);font-size:9px;color:var(--orange-deep);letter-spacing:0.06em;background:var(--orange-bg);padding:2px 6px;border-radius:4px;border:1px solid rgba(255,92,0,0.2);font-weight:500}

/* operator composer */
.composer{
  margin-top:auto;
  padding:14px 18px;
  border-top:1px solid var(--line);
  background:var(--bg-2);
}
.composer .ch-label{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.08em;text-transform:uppercase;margin-bottom:8px;display:flex;align-items:center;gap:8px}
.composer textarea{
  width:100%;background:#FFFFFF;border:1px solid var(--line);
  border-radius:8px;padding:10px 12px;font-size:13px;color:var(--text);
  resize:vertical;min-height:60px;outline:none;
  box-shadow:var(--shadow-sm);
}
.composer textarea:focus{border-color:var(--orange);box-shadow:0 0 0 3px var(--orange-glow)}
.composer-actions{display:flex;gap:8px;margin-top:8px;align-items:center}

/* ============ Misc ============ */
.divider{height:1px;background:var(--line);margin:18px 0}
.hint{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.06em}
.k-pill{font-family:var(--mono);font-size:10px;color:var(--text-2);background:#FFFFFF;border:1px solid var(--line);padding:2px 6px;border-radius:4px;letter-spacing:0.04em}

/* ============ KNOWLEDGE BASE ============ */
.kb-layout{display:grid;grid-template-columns:280px 1fr;gap:18px;align-items:start}
.kb-filters{background:#FFFFFF;border:1px solid var(--line);border-radius:var(--r-lg);padding:16px;box-shadow:var(--shadow-sm);position:sticky;top:24px}
.kb-filters h4{margin:0 0 10px;font-size:11px;font-family:var(--mono);text-transform:uppercase;letter-spacing:0.1em;color:var(--text-3)}
.kb-filter-list{display:flex;flex-direction:column;gap:4px;margin-bottom:18px}
.kb-filter-list label{display:flex;align-items:center;gap:8px;padding:6px 8px;border-radius:6px;cursor:pointer;font-size:12px;color:var(--text-2)}
.kb-filter-list label:hover{background:var(--bg-3);color:var(--text)}
.kb-filter-list label.on{background:var(--orange-bg);color:var(--orange-deep);font-weight:500}
.kb-filter-list label .ct{margin-left:auto;font-family:var(--mono);font-size:10px;color:var(--text-3)}
.kb-filter-list label.on .ct{color:var(--orange-deep)}

.kb-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}
.kb-card-item{
  background:#FFFFFF;border:1px solid var(--line);border-radius:var(--r-md);
  padding:14px 16px;cursor:pointer;transition:all .15s;box-shadow:var(--shadow-sm);
  display:flex;flex-direction:column;gap:8px;
}
.kb-card-item:hover{border-color:var(--line-3);box-shadow:var(--shadow-md);transform:translateY(-1px)}
.kb-card-item.selected{border-color:var(--orange);background:var(--orange-bg)}
.kb-code{font-family:var(--mono);font-size:10px;color:var(--orange-deep);letter-spacing:0.06em;font-weight:600}
.kb-title{font-size:13px;font-weight:500;color:var(--text);line-height:1.35}
.kb-models{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em}
.kb-stats{display:flex;align-items:center;gap:14px;font-family:var(--mono);font-size:10px;color:var(--text-3);margin-top:auto;padding-top:8px;border-top:1px dashed var(--line)}
.kb-stats .stat b{color:var(--text);font-weight:600;font-size:11px;margin-right:4px}
.kb-stats .stat.success b{color:var(--green)}

.kb-detail{display:flex;flex-direction:column;gap:18px}
.kb-detail-head{
  background:#FFFFFF;border:1px solid var(--line);border-radius:var(--r-lg);padding:20px 22px;box-shadow:var(--shadow-sm);
}
.kb-detail-head .kb-code{font-size:11px;margin-bottom:6px}
.kb-detail-head h2{margin:0 0 6px;font-size:18px;font-weight:600;letter-spacing:-0.01em}
.kb-detail-head .meta{display:flex;gap:14px;flex-wrap:wrap;font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em;margin-top:8px;text-transform:uppercase}
.kb-detail-head .meta b{color:var(--text-2);font-weight:500}

.kb-perf{
  display:grid;grid-template-columns:repeat(3,1fr);gap:10px;
  padding:14px 18px;background:var(--bg-2);border-top:1px solid var(--line);
}
.kb-perf .cell .l{font-family:var(--mono);font-size:9px;letter-spacing:0.1em;color:var(--text-3);text-transform:uppercase}
.kb-perf .cell .v{font-size:20px;font-weight:600;letter-spacing:-0.01em;margin-top:4px}
.kb-perf .cell .v.success{color:var(--green)}

.kb-steps{padding:18px 20px;display:flex;flex-direction:column;gap:10px}
.kb-step{display:grid;grid-template-columns:28px 1fr;gap:12px;font-size:13px;color:var(--text);line-height:1.5}
.kb-step .n{width:24px;height:24px;border-radius:50%;background:var(--orange-bg);color:var(--orange-deep);font-family:var(--mono);font-weight:600;font-size:11px;display:grid;place-items:center;flex-shrink:0;border:1px solid rgba(255,92,0,0.25)}

.kb-parts-table{margin:0 20px 18px;border:1px solid var(--line);border-radius:8px;overflow:hidden}
.kb-parts-table .row{display:grid;grid-template-columns:120px 1fr 80px;padding:9px 14px;font-size:12px;border-bottom:1px solid var(--line);align-items:center}
.kb-parts-table .row:last-child{border-bottom:none}
.kb-parts-table .row.head{background:var(--bg-2);font-family:var(--mono);font-size:10px;letter-spacing:0.06em;text-transform:uppercase;color:var(--text-3)}
.kb-parts-table .row .ref{font-family:var(--mono);color:var(--orange-deep)}

.kb-suggest{
  background:radial-gradient(600px 200px at 90% 0%, var(--orange-bg), transparent 60%), #FFFFFF;
  border:1px solid rgba(255,92,0,0.3);
  border-radius:var(--r-lg);padding:14px 18px;display:flex;align-items:center;gap:14px;margin-bottom:18px;
}
.kb-suggest .icon{width:36px;height:36px;border-radius:8px;background:#FFFFFF;border:1px solid rgba(255,92,0,0.3);color:var(--orange-deep);display:grid;place-items:center;flex-shrink:0}
.kb-suggest b{display:block;font-size:13px;font-weight:600;color:var(--text)}
.kb-suggest p{margin:3px 0 0;font-size:12px;color:var(--text-2)}

/* ============ MCP COPILOT ============ */
.mcp{display:grid;grid-template-columns:1fr 380px;gap:18px;align-items:start}
.mcp-chat{background:#FFFFFF;border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);display:flex;flex-direction:column;min-height:680px;overflow:hidden}
.mcp-thread{flex:1;padding:22px;display:flex;flex-direction:column;gap:18px;overflow-y:auto}

.mcp-msg{display:grid;grid-template-columns:34px 1fr;gap:12px}
.mcp-msg .av{width:30px;height:30px;border-radius:8px;display:grid;place-items:center;flex-shrink:0;font-family:var(--mono);font-weight:600;font-size:11px}
.mcp-msg.sofia .av{background:linear-gradient(135deg,var(--orange),var(--orange-bright));color:#FFFFFF;box-shadow:0 2px 6px rgba(255,92,0,0.25)}
.mcp-msg.user .av{background:var(--bg-3);color:var(--orange-deep);border:1px solid var(--line)}
.mcp-msg .body{display:flex;flex-direction:column;gap:10px;min-width:0}
.mcp-msg .meta{display:flex;align-items:center;gap:8px;font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.06em;text-transform:uppercase}
.mcp-msg .meta b{font-family:var(--sans);color:var(--text-2);font-weight:600;font-size:11px;letter-spacing:0}
.mcp-msg .text{font-size:13px;color:var(--text);line-height:1.5}
.mcp-msg .text b{font-weight:600}
.mcp-sources{display:flex;gap:6px;flex-wrap:wrap}
.mcp-source{font-family:var(--mono);font-size:9px;letter-spacing:0.06em;text-transform:uppercase;background:var(--blue-bg);color:var(--blue);padding:2px 7px;border-radius:4px;border:1px solid rgba(30,111,227,0.2);font-weight:500}

.mcp-widget{background:var(--bg-2);border:1px solid var(--line);border-radius:10px;padding:14px 16px}
.mcp-widget h5{margin:0 0 12px;font-size:12px;font-weight:600;color:var(--text)}
.mcp-widget .wnote{margin:12px 0 0;font-size:11px;color:var(--text-3);line-height:1.45;padding-top:10px;border-top:1px dashed var(--line)}

.bar-chart{display:flex;align-items:flex-end;gap:10px;height:140px;padding:0 4px}
.bar-chart .bar{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px}
.bar-chart .bar .v{font-family:var(--mono);font-size:10px;color:var(--text-2);font-weight:600}
.bar-chart .bar i{display:block;width:100%;background:linear-gradient(180deg,var(--orange),var(--orange-bright));border-radius:4px 4px 2px 2px;min-height:6px;box-shadow:inset 0 -2px 0 rgba(0,0,0,0.06)}
.bar-chart .bar .l{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.06em}

.mcp-table{width:100%;border-collapse:collapse;font-size:12px}
.mcp-table th{text-align:left;font-family:var(--mono);font-size:9px;letter-spacing:0.08em;text-transform:uppercase;color:var(--text-3);font-weight:500;padding:6px 10px;border-bottom:1px solid var(--line)}
.mcp-table td{padding:8px 10px;border-bottom:1px solid var(--line);color:var(--text)}
.mcp-table tr:last-child td{border-bottom:none}
.mcp-table td.num{font-family:var(--mono);text-align:right}

.rank-list{display:flex;flex-direction:column;gap:8px}
.rank-row{display:grid;grid-template-columns:24px 1fr 60px 50px;gap:10px;align-items:center;font-size:12px}
.rank-row .num{font-family:var(--mono);font-size:13px;font-weight:600;color:var(--text-4);text-align:center}
.rank-row .name{color:var(--text)}
.rank-row .count{font-family:var(--mono);font-size:11px;color:var(--text-2);text-align:right}
.rank-row .b{height:6px;background:var(--bg-4);border-radius:3px;overflow:hidden}
.rank-row .b i{display:block;height:100%;background:var(--orange);border-radius:3px}

.mcp-input{padding:14px 18px;border-top:1px solid var(--line);background:var(--bg-2)}
.mcp-input .chips{display:flex;gap:6px;margin-bottom:10px;flex-wrap:wrap}
.thinking-dots{display:inline-flex;gap:3px;align-items:center}
.thinking-dots i{display:block;width:5px;height:5px;border-radius:50%;background:var(--orange);animation:thinking 1.2s ease-in-out infinite}
.thinking-dots i:nth-child(2){animation-delay:.15s}
.thinking-dots i:nth-child(3){animation-delay:.3s}
@keyframes thinking{0%,80%,100%{opacity:.3;transform:scale(.85)}40%{opacity:1;transform:scale(1.1)}}
.mcp-input .chip{font-family:var(--mono);font-size:10px;background:#FFFFFF;border:1px solid var(--line);padding:4px 9px;border-radius:999px;color:var(--text-2);cursor:pointer;letter-spacing:0.04em}
.mcp-input .chip:hover{border-color:var(--orange);color:var(--orange-deep)}
.mcp-input .field{display:flex;align-items:center;gap:10px;background:#FFFFFF;border:1px solid var(--line);border-radius:10px;padding:10px 12px;box-shadow:var(--shadow-sm)}
.mcp-input .field input{flex:1;background:none;border:none;outline:none;font-size:13px;color:var(--text)}
.mcp-input .field input::placeholder{color:var(--text-4)}
.mcp-input .hint-row{display:flex;justify-content:space-between;margin-top:8px;font-family:var(--mono);font-size:9px;color:var(--text-4);letter-spacing:0.06em}

.mcp-side{display:flex;flex-direction:column;gap:14px;position:sticky;top:24px}
.mcp-rules{padding:0}
.rule-item{padding:12px 16px;border-bottom:1px solid var(--line);display:flex;gap:12px;align-items:flex-start}
.rule-item:last-child{border-bottom:none}
.rule-item .toggle{
  flex-shrink:0;width:30px;height:18px;background:var(--bg-4);border-radius:999px;
  position:relative;cursor:pointer;transition:background .2s;margin-top:2px;
}
.rule-item .toggle::after{content:"";position:absolute;top:2px;left:2px;width:14px;height:14px;background:#FFFFFF;border-radius:50%;box-shadow:var(--shadow-sm);transition:left .2s}
.rule-item.on .toggle{background:var(--orange)}
.rule-item.on .toggle::after{left:14px}
.rule-item .info{flex:1;min-width:0}
.rule-item .rt{font-size:12px;color:var(--text);line-height:1.45}
.rule-item.on .rt{color:var(--text)}
.rule-item:not(.on) .rt{color:var(--text-3)}
.rule-item .rm{font-family:var(--mono);font-size:9px;color:var(--text-3);margin-top:6px;letter-spacing:0.04em;display:flex;gap:10px;flex-wrap:wrap}
.rule-item .rm span{display:flex;align-items:center;gap:4px}
.rule-cat{font-family:var(--mono);font-size:9px;background:var(--bg-3);border:1px solid var(--line);padding:1px 5px;border-radius:3px;color:var(--text-3);letter-spacing:0.04em}

.rule-new{padding:14px 16px;display:flex;gap:8px;background:var(--bg-2);border-top:1px solid var(--line)}
.rule-new input{flex:1;background:#FFFFFF;border:1px solid var(--line);border-radius:8px;padding:8px 10px;font-size:12px;outline:none;color:var(--text)}
.rule-new input:focus{border-color:var(--orange)}

.mcp-systems{padding:14px 16px;display:flex;flex-direction:column;gap:8px}
.sys-row{display:flex;align-items:center;gap:8px;font-size:11px}
.sys-row .dot{width:6px;height:6px;border-radius:50%;background:var(--green)}
.sys-row .name{font-family:var(--mono);color:var(--text-2);letter-spacing:0.04em}
.sys-row .ping{font-family:var(--mono);color:var(--text-3);margin-left:auto;font-size:10px}

/* ============ LIFECYCLE / KANBAN ============ */
.lc-summary{display:grid;grid-template-columns:repeat(5,1fr);gap:16px;margin-bottom:26px}
.lc-summary .card{padding:20px 22px;box-shadow:none}
.lc-summary .l{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.08em;text-transform:uppercase;font-weight:500}
.lc-summary .v{font-size:26px;font-weight:500;letter-spacing:-0.025em;margin-top:6px;line-height:1.05}
.lc-summary .v.sofia{color:var(--orange-deep)}
.lc-summary .v.esc{color:var(--red)}
.lc-summary .v.ok{color:var(--green)}
.lc-summary .s{font-family:var(--mono);font-size:10px;color:var(--text-3);margin-top:6px;letter-spacing:0.04em;font-weight:500}

.lc-toolbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:14px}
.lc-toolbar .group{display:flex;gap:6px;align-items:center;padding:4px;background:#FFFFFF;border:1px solid var(--line);border-radius:8px;box-shadow:var(--shadow-sm)}
.lc-toolbar .group .lbl{font-family:var(--mono);font-size:10px;color:var(--text-3);padding:0 8px;text-transform:uppercase;letter-spacing:0.06em}
.seg{padding:4px 10px;border-radius:5px;font-family:var(--mono);font-size:11px;color:var(--text-2);cursor:pointer}
.seg.on{background:var(--orange);color:#FFFFFF}

.kanban{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;align-items:flex-start}
.kan-col{display:flex;flex-direction:column;gap:10px;min-width:0}
.kan-head{
  background:#FFFFFF;border:1px solid var(--line);border-radius:10px;
  padding:10px 12px;display:flex;align-items:center;gap:8px;box-shadow:var(--shadow-sm);
}
.kan-head .ph-dot{width:8px;height:8px;border-radius:50%}
.kan-head .ph-name{font-family:var(--mono);font-size:11px;font-weight:600;letter-spacing:0.06em;text-transform:uppercase;color:var(--text)}
.kan-head .ph-count{margin-left:auto;font-family:var(--mono);font-size:11px;color:var(--text-3);background:var(--bg-3);padding:1px 7px;border-radius:6px;border:1px solid var(--line)}

.kan-card{
  background:#FFFFFF;border:1px solid var(--line);border-radius:10px;
  padding:11px 12px;cursor:pointer;transition:all .15s;box-shadow:var(--shadow-sm);
  display:flex;flex-direction:column;gap:8px;position:relative;
}
.kan-card:hover{border-color:var(--line-3);box-shadow:var(--shadow-md);transform:translateY(-1px)}
.kan-card.urgent{border-color:rgba(215,38,61,0.4)}
.kan-card.urgent::before{content:"";position:absolute;left:-1px;top:-1px;bottom:-1px;width:3px;border-radius:10px 0 0 10px;background:var(--red)}
.kan-card .top{display:flex;align-items:center;gap:8px}
.kan-card .tid{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em}
.kan-card .cust{font-size:12px;font-weight:500;color:var(--text);line-height:1.3}
.kan-card .printer{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em}
.kan-card .foot{display:flex;align-items:center;justify-content:space-between;font-family:var(--mono);font-size:9px;color:var(--text-3);letter-spacing:0.04em;padding-top:7px;border-top:1px dashed var(--line)}
.kan-card .sla{display:flex;align-items:center;gap:5px}
.kan-card .sla .bar{width:36px;height:3px;background:var(--bg-4);border-radius:2px;overflow:hidden}
.kan-card .sla .bar i{display:block;height:100%;background:var(--green);border-radius:2px}
.kan-card .sla.warn .bar i{background:var(--yellow)}
.kan-card .sla.danger .bar i{background:var(--red)}
.kan-card .who-mini{display:flex;align-items:center;gap:4px;font-family:var(--mono);font-size:10px;color:var(--text-2)}
.kan-card .who-mini b{font-weight:500}
.kan-card .who-mini.sofia b{color:var(--orange-deep)}
.kan-card .who-mini.esc b{color:var(--red)}

/* ============ Case enrichments ============ */
.phase-strip{
  background:#FFFFFF;border:1px solid var(--line);border-radius:var(--r-lg);
  padding:14px 18px;margin-bottom:18px;box-shadow:var(--shadow-sm);
  display:flex;align-items:center;gap:10px;flex-wrap:wrap;
}
.phase-strip .label{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.08em;text-transform:uppercase;margin-right:6px}
.phase-pill{display:flex;align-items:center;gap:6px;padding:5px 9px;border-radius:6px;font-family:var(--mono);font-size:10px;letter-spacing:0.04em;background:var(--bg-3);color:var(--text-3);border:1px solid var(--line)}
.phase-pill.done{background:var(--green-bg);color:var(--green);border-color:rgba(22,160,107,0.25)}
.phase-pill.current{background:var(--orange-bg);color:var(--orange-deep);border-color:rgba(255,92,0,0.3);font-weight:600}
.phase-pill .ck{font-size:9px}
.phase-arrow{color:var(--text-4);font-family:var(--mono);font-size:10px}

/* History / SLA / Trace / Attachments */
.case-aux{display:grid;grid-template-columns:repeat(2,1fr);gap:18px;margin-top:18px}
.case-aux.cols-1{grid-template-columns:1fr}

.history-list{padding:0}
.hist-row{padding:11px 18px;display:grid;grid-template-columns:80px 22px 1fr auto;gap:12px;align-items:center;border-bottom:1px solid var(--line);font-size:12px}
.hist-row:last-child{border-bottom:none}
.hist-row .date{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em}
.hist-row .issue{color:var(--text)}
.hist-row .solver{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em}

.equipment-card{padding:16px 18px;background:var(--bg-2);border-top:1px solid var(--line)}
.equipment-card .stats{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
.equipment-card .st .l{font-family:var(--mono);font-size:9px;letter-spacing:0.1em;color:var(--text-3);text-transform:uppercase}
.equipment-card .st .v{font-size:16px;font-weight:600;margin-top:4px}
.equipment-card .alert{margin-top:12px;padding:8px 12px;background:#FFF6DE;border:1px solid rgba(184,133,0,0.25);border-radius:8px;font-size:11px;color:#7A5800;display:flex;gap:8px;align-items:flex-start}

.attachments{padding:14px 18px;display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.att-thumb{
  background:var(--bg-2);border:1px solid var(--line);border-radius:10px;
  padding:0;overflow:hidden;cursor:pointer;display:flex;flex-direction:column;
  transition:border-color .15s;
}
.att-thumb:hover{border-color:var(--line-3)}
.att-img-ph{
  height:90px;background:
    repeating-linear-gradient(45deg,#F2F3F5,#F2F3F5 6px,#EBEDF0 6px,#EBEDF0 12px);
  display:grid;place-items:center;color:var(--text-3);
}
.att-audio-ph{
  height:90px;background:linear-gradient(135deg,#FFF4EC,#FFE8D5);display:flex;align-items:center;justify-content:center;gap:2px;
}
.att-audio-ph i{display:block;width:3px;background:var(--orange);border-radius:2px}
.att-meta{padding:8px 10px;display:flex;flex-direction:column;gap:2px}
.att-meta b{font-size:11px;font-weight:500;color:var(--text);line-height:1.3}
.att-meta span{font-family:var(--mono);font-size:9px;color:var(--text-3);letter-spacing:0.04em;display:flex;align-items:center;gap:6px}

.sla-card{padding:16px 18px;display:flex;flex-direction:column;gap:14px}
.sla-summary{display:flex;align-items:center;gap:14px;padding:12px 14px;background:var(--green-bg);border:1px solid rgba(22,160,107,0.25);border-radius:8px}
.sla-summary .ico{width:32px;height:32px;border-radius:8px;background:#FFFFFF;color:var(--green);display:grid;place-items:center;border:1px solid rgba(22,160,107,0.25);flex-shrink:0}
.sla-summary b{display:block;font-size:13px;color:var(--text)}
.sla-summary p{margin:2px 0 0;font-size:11px;color:var(--text-2)}

.sla-bar{display:grid;grid-template-columns:repeat(7,1fr);gap:4px;align-items:flex-end;height:auto}
.sla-seg{padding:8px 8px;border-radius:6px;background:var(--green-bg);border:1px solid rgba(22,160,107,0.2);display:flex;flex-direction:column;gap:4px}
.sla-seg .ph{font-family:var(--mono);font-size:9px;color:var(--text-3);letter-spacing:0.06em;text-transform:uppercase;line-height:1.2}
.sla-seg .du{font-family:var(--mono);font-size:11px;font-weight:600;color:var(--green)}

.audit{padding:0}
.audit-row{display:grid;grid-template-columns:90px 22px 1fr;gap:12px;padding:10px 18px;font-size:12px;border-bottom:1px solid var(--line);align-items:flex-start}
.audit-row:last-child{border-bottom:none}
.audit-row .at{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em;padding-top:2px}
.audit-row .ico{width:18px;height:18px;border-radius:4px;display:grid;place-items:center;color:#FFFFFF;font-family:var(--mono);font-size:9px;font-weight:600;margin-top:1px}
.audit-row .ico.sofia{background:var(--orange)}
.audit-row .ico.human{background:#1E6FE3}
.audit-row .ico.system{background:var(--text-3)}
.audit-row .what b{display:block;font-size:12px;color:var(--text);font-weight:500}
.audit-row .what span{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em}

/* Email thread render */
.email-thread{padding:18px;display:flex;flex-direction:column;gap:14px}
.email-msg{background:#FFFFFF;border:1px solid var(--line);border-radius:10px;overflow:hidden;box-shadow:var(--shadow-sm)}
.email-msg.formal{border-color:rgba(255,92,0,0.3);background:radial-gradient(600px 200px at 100% 0%,var(--orange-bg),transparent 60%),#FFFFFF}
.email-msg .em-head{padding:12px 16px;border-bottom:1px solid var(--line);background:var(--bg-2);display:flex;align-items:center;gap:12px}
.email-msg.formal .em-head{background:var(--orange-bg)}
.email-msg .em-avatar{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,var(--orange),var(--orange-bright));color:#FFFFFF;display:grid;place-items:center;font-size:13px;font-weight:600;flex-shrink:0}
.email-msg .em-avatar.in{background:linear-gradient(135deg,#E5E7EB,#D9DCE1);color:var(--text)}
.email-msg .em-from{flex:1;min-width:0}
.email-msg .em-from b{display:block;font-size:12px;color:var(--text);font-weight:600}
.email-msg .em-from span{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em}
.email-msg .em-time{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em;text-align:right;flex-shrink:0}
.email-msg .em-subject{padding:10px 16px;border-bottom:1px solid var(--line);font-size:12px;color:var(--text);font-weight:500}
.email-msg .em-to{padding:8px 16px 0;font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em;display:flex;gap:14px}
.email-msg .em-body{padding:14px 16px;font-size:13px;color:var(--text);line-height:1.55;white-space:pre-wrap}
.email-msg .em-att{padding:0 16px 12px;display:flex;gap:8px;flex-wrap:wrap}
.email-msg .em-att .pill{font-family:var(--mono);font-size:10px;background:var(--bg-3);border:1px solid var(--line);padding:3px 8px;border-radius:6px;color:var(--text-2);display:flex;align-items:center;gap:5px}

/* Web chat container */
.cv-web{background:linear-gradient(180deg,#F8F9FB,#F2F3F5)}
.web-widget-head{
  background:linear-gradient(135deg,var(--orange),var(--orange-bright));
  color:#FFFFFF;padding:14px 18px;display:flex;align-items:center;gap:12px;
  border-bottom:1px solid rgba(0,0,0,0.05);
}
.web-widget-head b{display:block;font-size:13px;font-weight:600}
.web-widget-head span{font-family:var(--mono);font-size:10px;opacity:0.85;letter-spacing:0.04em}

/* tiny filter dropdown */
.filter-summary{
  display:inline-flex;align-items:center;gap:8px;
  padding:5px 10px 5px 6px;
  border-radius:999px;
  background:var(--orange-bg);border:1px solid rgba(255,92,0,0.3);
  font-family:var(--mono);font-size:10px;letter-spacing:0.06em;color:var(--orange-deep);
  font-weight:500;
}
.filter-summary button{font-family:inherit;font-size:11px;color:var(--orange-deep);cursor:pointer}

/* ============ PENDIENTES ============ */
.pending-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:30px}
.pend-tile{
  background:#FFFFFF;border:1px solid var(--line);border-radius:var(--r-lg);
  padding:20px 22px;box-shadow:none;
  display:flex;align-items:center;gap:16px;cursor:pointer;
  transition:all .15s;
}
.pend-tile:hover{border-color:var(--line-2);background:#FFFFFF}
.pend-tile.active{border-color:#161A22;background:#FFFFFF}
.pend-tile .ico{
  width:40px;height:40px;border-radius:10px;display:grid;place-items:center;flex-shrink:0;
  background:var(--bg-3);border:none;
}
.pend-tile.t-action .ico{background:var(--red-bg);color:var(--red);border-color:rgba(200,30,55,0.22)}
.pend-tile.t-customer .ico{background:var(--blue-bg);color:var(--blue);border-color:rgba(26,95,204,0.22)}
.pend-tile.t-sla .ico{background:var(--yellow-bg);color:var(--yellow);border-color:rgba(156,112,0,0.22)}
.pend-tile.t-approval .ico{background:var(--orange-bg);color:var(--orange-deep);border-color:rgba(255,92,0,0.22)}
.pend-tile .lab{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.08em;text-transform:uppercase;font-weight:500}
.pend-tile .num{font-size:28px;font-weight:500;letter-spacing:-0.03em;color:var(--text);line-height:1.05;margin-top:4px}
.pend-tile .sub{font-family:var(--mono);font-size:10px;color:var(--text-3);margin-top:5px;letter-spacing:0.04em;font-weight:500}

.pend-section{
  background:#FFFFFF;border:1px solid var(--line);border-radius:var(--r-lg);
  margin-bottom:18px;box-shadow:var(--shadow-sm);overflow:hidden;
}
.pend-section .sec-head{
  padding:14px 18px;border-bottom:1px solid var(--line);
  display:flex;align-items:center;gap:12px;
}
.pend-section .sec-head .pip{width:8px;height:8px;border-radius:50%}
.pend-section .sec-head h3{margin:0;font-size:14px;font-weight:600;letter-spacing:-0.005em;color:var(--text)}
.pend-section .sec-head .ct{font-family:var(--mono);font-size:11px;color:var(--text-3);background:var(--bg-3);padding:2px 8px;border-radius:6px;border:1px solid var(--line)}
.pend-section .sec-head .desc{margin-left:8px;font-size:12px;color:var(--text-3)}

.pend-row{
  display:grid;
  grid-template-columns:32px 90px 1.2fr 1fr 1.4fr 90px auto;
  padding:14px 18px;
  border-bottom:1px solid var(--line);
  align-items:center;gap:14px;
  transition:background .12s;
}
.pend-row:last-child{border-bottom:none}
.pend-row:hover{background:var(--bg-2)}
.pend-row .id{font-family:var(--mono);font-size:11px;color:var(--text-3);cursor:pointer}
.pend-row .id:hover{color:var(--orange-deep)}
.pend-row .cust b{font-weight:500;color:var(--text);font-size:13px;display:block}
.pend-row .cust span{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em}
.pend-row .printer{font-family:var(--mono);font-size:11px;color:var(--text-2)}
.pend-row .printer .serial{display:block;color:var(--text-3);font-size:10px;margin-top:2px;letter-spacing:0.04em}
.pend-row .blocker{font-size:12px;color:var(--text)}
.pend-row .blocker .why{display:block;font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em;margin-top:3px;text-transform:uppercase}
.pend-row .wait{font-family:var(--mono);font-size:11px;color:var(--text-2);text-align:right;display:flex;flex-direction:column;align-items:flex-end;gap:4px}
.pend-row .wait .sla-mini{width:60px;height:3px;background:var(--bg-4);border-radius:2px;overflow:hidden}
.pend-row .wait .sla-mini i{display:block;height:100%;background:var(--green);border-radius:2px}
.pend-row .wait.warn .sla-mini i{background:var(--yellow)}
.pend-row .wait.danger{color:var(--red)}
.pend-row .wait.danger .sla-mini i{background:var(--red)}
.pend-row .actions{display:flex;gap:6px;justify-content:flex-end}

.pend-empty{padding:30px;text-align:center;color:var(--text-3);font-size:12px;font-family:var(--mono);letter-spacing:0.06em;text-transform:uppercase}

/* approval cards */
.approvals{padding:0}
.appr-card{
  display:grid;grid-template-columns:auto 1fr auto;
  gap:14px;padding:14px 18px;
  border-bottom:1px solid var(--line);
  align-items:center;
}
.appr-card:last-child{border-bottom:none}
.appr-icon{
  width:38px;height:38px;border-radius:10px;
  background:var(--orange-bg);color:var(--orange-deep);
  display:grid;place-items:center;flex-shrink:0;
  border:1px solid rgba(255,92,0,0.25);
}
.appr-card .ti{font-size:13px;font-weight:500;color:var(--text)}
.appr-card .sub{font-size:12px;color:var(--text-2);margin-top:2px;line-height:1.4}
.appr-card .meta{font-family:var(--mono);font-size:10px;color:var(--text-3);margin-top:6px;letter-spacing:0.04em;display:flex;gap:10px;flex-wrap:wrap}
.appr-card .meta b{color:var(--text-2);font-weight:500}
.appr-card .actions{display:flex;gap:6px}

/* ============================================================
   NEW EDITORIAL / BOARD STYLE — adopted from corporate ref
   ============================================================ */

/* Page header with small label + large display title */
.page-head-v2{
  display:flex;align-items:flex-end;justify-content:space-between;
  margin-bottom:34px;gap:32px;flex-wrap:wrap;
}
.page-head-v2 .ttl-block .eyebrow{
  font-size:12px;color:var(--text-3);letter-spacing:-0.005em;margin:0 0 10px;font-weight:400;
}
.page-head-v2 .ttl-block h1{
  margin:0;font-size:42px;font-weight:500;letter-spacing:-0.035em;line-height:1;color:var(--text);
}
.page-head-v2 .kpis-inline{
  display:flex;align-items:flex-end;gap:40px;
}
.page-head-v2 .kpi-inline{display:flex;flex-direction:column;gap:6px;align-items:flex-end}
.page-head-v2 .kpi-inline .l{font-size:11px;color:var(--text-3);letter-spacing:-0.005em;font-weight:400;text-align:right}
.page-head-v2 .kpi-inline .v{font-size:26px;font-weight:500;letter-spacing:-0.03em;color:var(--text);line-height:1;font-feature-settings:"tnum"}
.page-head-v2 .kpi-inline .v .u{font-size:12px;color:var(--text-3);font-weight:400;margin-left:3px;font-family:var(--mono);letter-spacing:0}

/* Pill tabs row (Still Running / Disqualified style) */
.pill-tabs{display:flex;align-items:center;gap:6px;margin-bottom:24px;flex-wrap:wrap}
.pill-tab{
  display:inline-flex;align-items:center;gap:9px;
  padding:8px 16px;border-radius:999px;
  background:transparent;border:1px solid transparent;
  font-size:13px;font-weight:500;color:var(--text-2);letter-spacing:-0.005em;
  cursor:pointer;transition:all .15s;
  font-family:var(--sans);
}
.pill-tab:hover{background:#FFFFFF;color:var(--text)}
.pill-tab.on{background:#161A22;border-color:#161A22;color:#FFFFFF}
.pill-tab .ct{
  font-family:var(--mono);font-size:10px;font-weight:600;
  padding:2px 8px;border-radius:999px;
  background:rgba(11,13,18,0.08);color:var(--text-2);letter-spacing:0.02em;
}
.pill-tab.on .ct{background:rgba(255,255,255,0.18);color:#FFFFFF}
.pill-tab .ct.urgent{background:var(--red-bg);color:var(--red)}
.pill-tab.on .ct.urgent{background:#FFFFFF;color:var(--red)}

.icon-pill{
  width:36px;height:36px;border-radius:999px;
  background:transparent;border:1px solid transparent;
  display:grid;place-items:center;color:var(--text-3);cursor:pointer;
  transition:all .15s;
}
.icon-pill:hover{background:#FFFFFF;color:var(--text);border-color:var(--line)}
.icon-pill.on{background:#161A22;border-color:#161A22;color:#FFFFFF}

/* Channel filter row (icon pills with chip count) */
.ch-pills{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:30px}
.ch-pill{
  display:inline-flex;align-items:center;gap:10px;
  padding:7px 14px 7px 7px;border-radius:999px;
  background:transparent;border:1px solid var(--line);
  cursor:pointer;transition:all .15s;
}
.ch-pill:hover{background:#FFFFFF;border-color:var(--line-2)}
.ch-pill.active{border-color:#161A22;background:#FFFFFF}
.ch-pill .ch-icon{width:24px;height:24px;border-radius:50%}
.ch-pill .nm{font-size:12.5px;font-weight:500;color:var(--text);letter-spacing:-0.005em}
.ch-pill .ct{font-family:var(--mono);font-size:10px;color:var(--text-3);font-weight:600;background:transparent;padding:0;border-radius:0}

/* ============ TICKET CARDS (pastel grid) ============ */
.tk-grid{
  display:grid;
  grid-template-columns:repeat(auto-fill, minmax(280px, 1fr));
  gap:18px;
}
.tk-card{
  position:relative;
  border-radius:var(--r-xl);
  padding:22px 24px 20px;
  min-height:188px;
  display:flex;flex-direction:column;gap:14px;
  cursor:pointer;
  transition:transform .18s, box-shadow .18s;
  background:#FFFFFF;
  border:1px solid transparent;
  overflow:hidden;
}
.tk-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}
.tk-card.tone-yellow{background:var(--pastel-yellow);color:#161A22}
.tk-card.tone-lavender{background:var(--pastel-lavender)}
.tk-card.tone-pink{background:var(--pastel-pink)}
.tk-card.tone-mint{background:var(--pastel-mint)}
.tk-card.tone-cream{background:var(--pastel-cream)}
.tk-card.tone-white{background:#FFFFFF;border-color:var(--line)}
.tk-card.tone-stone{
  background:var(--pastel-stone);
  background-image:none;
}

.tk-card .tk-top{display:flex;align-items:flex-start;gap:8px}
.tk-card .tk-title{
  flex:1;font-size:14.5px;font-weight:600;line-height:1.3;letter-spacing:-0.015em;
  color:#0B0D12;margin:0;
}
.tk-card .tk-sub{
  font-family:var(--mono);font-size:10px;color:rgba(11,13,18,0.55);
  letter-spacing:0.02em;margin-top:3px;font-weight:500;
}
.tk-card .tk-menu{
  width:22px;height:22px;border-radius:50%;background:rgba(255,255,255,0.55);
  border:none;display:grid;place-items:center;color:#0B0D12;flex-shrink:0;cursor:pointer;
  font-size:14px;line-height:1;
}
.tk-card.tone-white .tk-menu{background:var(--bg-3)}

.tk-bookmark{
  position:absolute;right:14px;top:14px;
  width:28px;height:28px;border-radius:50%;background:#FFFFFF;
  display:grid;place-items:center;color:#0B0D12;
  box-shadow:0 2px 4px rgba(0,0,0,0.05);
}

/* progress bar inside cards (phase segments) */
.tk-progress{display:flex;gap:5px;margin-top:auto}
.tk-progress i{flex:1;height:4px;border-radius:99px;background:rgba(11,13,18,0.16)}
.tk-progress i.on{background:#0B0D12}
.tk-card.tone-yellow .tk-progress i{background:rgba(11,13,18,0.22)}
.tk-card.tone-yellow .tk-progress i.on{background:#0B0D12}

/* meta footer in card (channel + handler + id) */
.tk-meta{display:flex;align-items:center;gap:10px;margin-top:6px}
.tk-meta .handler{display:flex;align-items:center;gap:9px;min-width:0;flex:1}
.tk-meta .avatar{
  width:34px;height:34px;border-radius:50%;
  background:#FFFFFF;border:2px solid #FFFFFF;
  display:grid;place-items:center;font-size:12px;font-weight:600;color:#0B0D12;
  flex-shrink:0;
  box-shadow:0 1px 2px rgba(0,0,0,0.05);
  letter-spacing:-0.02em;
}
.tk-meta .avatar.sofia{
  background:linear-gradient(135deg, var(--orange), var(--orange-bright));
  color:#FFFFFF;border-color:#FFFFFF;
}
.tk-meta .who-name{
  font-size:13px;font-weight:600;color:#0B0D12;line-height:1.15;letter-spacing:-0.005em;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis;
}
.tk-meta .who-date{
  font-family:var(--mono);font-size:10px;color:rgba(11,13,18,0.55);
  letter-spacing:0.02em;margin-top:2px;font-weight:500;
}

.tk-ch-icon{
  width:30px;height:30px;border-radius:50%;
  background:rgba(255,255,255,0.6);
  display:grid;place-items:center;flex-shrink:0;
}
.tk-card.tone-white .tk-ch-icon{background:var(--bg-3)}

/* small state chip in title row */
.tk-chip{
  display:inline-flex;align-items:center;gap:5px;
  padding:2px 8px;border-radius:999px;
  background:rgba(11,13,18,0.08);
  font-family:var(--mono);font-size:9px;letter-spacing:0.04em;font-weight:600;
  color:#0B0D12;text-transform:uppercase;
}
.tk-chip .d{width:5px;height:5px;border-radius:50%;background:#0B0D12}
.tk-chip.urgent{background:#0B0D12;color:var(--pastel-yellow)}
.tk-chip.urgent .d{background:var(--pastel-yellow)}

/* Section dividers (less prominent) */
.tk-section{margin-bottom:38px}
.tk-section-head{
  display:flex;align-items:center;gap:14px;
  margin-bottom:18px;
}
.tk-section-rule{flex:1;height:1px;background:var(--line)}
.tk-section-rule.yellow,
.tk-section-rule.pink,
.tk-section-rule.lavender,
.tk-section-rule.mint,
.tk-section-rule.stone{background:var(--line)}
.tk-section-title{
  font-size:15px;font-weight:500;color:var(--text);letter-spacing:-0.015em;
}
.tk-section-count{
  font-family:var(--mono);font-size:10.5px;color:var(--text-3);font-weight:500;letter-spacing:0.02em;
}

@keyframes fadeSlide{
  0%{opacity:0;transform:translateY(-4px)}
  100%{opacity:1;transform:translateY(0)}
}

/* === Compact kanban card variant === */
.tk-card.kan-compact{
  padding:14px 14px 12px;
  min-height:130px;
  gap:8px;
  border-radius:14px;
}
.tk-card.kan-compact .tk-title{font-size:13px;line-height:1.3}
.tk-card.kan-compact .tk-sub{font-size:9.5px}
.tk-card.urgent-card{box-shadow:0 0 0 2px rgba(200,30,55,0.18)}
.tk-card.tone-yellow-soft{background:var(--pastel-yellow-soft)}

/* SLA chip used in kanban + table */
.sla-chip{
  display:inline-flex;align-items:center;justify-content:center;
  font-family:var(--mono);font-size:10px;font-weight:600;letter-spacing:0.02em;
  padding:2px 8px;border-radius:999px;min-width:44px;text-align:center;
  background:var(--green-bg);color:var(--green);border:1px solid rgba(14,143,92,0.2);
}
.sla-chip.warn{background:var(--yellow-bg);color:var(--yellow);border-color:rgba(156,112,0,0.22)}
.sla-chip.danger{background:var(--red-bg);color:var(--red);border-color:rgba(200,30,55,0.22)}

/* Kanban column adjustments */
.kanban{display:grid;grid-template-columns:repeat(6,1fr);gap:14px;align-items:flex-start}
.kan-col{display:flex;flex-direction:column;gap:10px;min-width:0}
.kan-head{
  background:#FFFFFF;border:1px solid var(--line);border-radius:12px;
  padding:11px 14px;display:flex;align-items:center;gap:10px;box-shadow:var(--shadow-sm);
  margin-bottom:4px;
}
.kan-head .ph-dot{width:8px;height:8px;border-radius:50%}
.kan-head .ph-name{font-size:12px;font-weight:600;letter-spacing:-0.005em;color:var(--text)}
.kan-head .ph-count{margin-left:auto;font-family:var(--mono);font-size:11px;color:var(--text-3);font-weight:600}
.kan-empty{
  padding:18px 12px;border:1px dashed var(--line-2);border-radius:12px;
  display:flex;flex-direction:column;align-items:center;gap:8px;
  font-family:var(--mono);font-size:9.5px;color:var(--text-4);letter-spacing:0.08em;text-transform:uppercase;font-weight:500;
}

/* === Minimalist lifecycle redesign === */
.filter-row{
  display:flex;flex-direction:column;gap:10px;
  margin-bottom:28px;
  padding-bottom:18px;border-bottom:1px solid var(--line);
}
.filter-group{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.filter-label{
  font-family:var(--mono);font-size:9.5px;color:var(--text-3);letter-spacing:0.08em;text-transform:uppercase;font-weight:600;
  min-width:88px;
}
.filter-pills{display:flex;gap:4px;flex-wrap:wrap}
.filter-pill{
  display:inline-flex;align-items:center;gap:8px;
  padding:5px 11px;border-radius:999px;
  background:transparent;border:1px solid transparent;
  font-size:12px;font-weight:500;color:var(--text-2);letter-spacing:-0.005em;
  cursor:pointer;transition:all .15s;
}
.filter-pill:hover{background:#FFFFFF;color:var(--text)}
.filter-pill.on{background:#FFFFFF;border-color:var(--line-2);color:var(--text)}
.filter-pill .ch-icon{width:18px;height:18px;border-radius:50%}
.filter-pill .cn{
  font-family:var(--mono);font-size:10px;font-weight:500;color:var(--text-4);
}
.filter-pill.on .cn{color:var(--text-3)}

/* Clean kanban */
.kanban-clean{
  display:grid;grid-template-columns:repeat(6,1fr);gap:14px;
  align-items:flex-start;
}
.kan-col-clean{display:flex;flex-direction:column;gap:8px;min-width:0}
.kan-head-clean{
  display:flex;align-items:center;gap:8px;
  padding:6px 10px 12px;
  border-bottom:1px solid var(--line);
  margin-bottom:6px;
}
.kan-head-clean .ph-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}
.kan-head-clean .ph-name{
  font-size:12px;font-weight:500;color:var(--text);letter-spacing:-0.005em;
}
.kan-head-clean .ph-count{
  margin-left:auto;font-family:var(--mono);font-size:10px;color:var(--text-3);font-weight:500;
}
.kan-empty-clean{
  padding:18px 8px;border:1px dashed var(--line);border-radius:10px;
  font-family:var(--mono);font-size:9.5px;color:var(--text-4);letter-spacing:0.08em;text-transform:uppercase;font-weight:500;
  text-align:center;background:transparent;
}

/* Mini kanban card — pastel tinted by phase, minimal chrome */
.kan-card-mini{
  position:relative;
  background:#FFFFFF;
  border:1px solid transparent;
  border-radius:10px;
  padding:14px 14px 12px;
  cursor:pointer;
  transition:transform .15s, box-shadow .15s;
  display:flex;flex-direction:column;gap:6px;min-width:0;
}
.kan-card-mini:hover{
  transform:translateY(-1px);
  box-shadow:var(--shadow-md);
}
.kan-card-mini.urgent{box-shadow:inset 0 0 0 1.5px rgba(200,30,55,0.35)}
.kan-card-mini.urgent:hover{box-shadow:inset 0 0 0 1.5px rgba(200,30,55,0.45), var(--shadow-md)}
.kan-card-mini.tone-cream{background:var(--pastel-cream)}
.kan-card-mini.tone-lavender{background:var(--pastel-lavender-soft)}
.kan-card-mini.tone-pink{background:var(--pastel-pink-soft)}
.kan-card-mini.tone-yellow-soft{background:var(--pastel-yellow-soft)}
.kan-card-mini.tone-yellow{background:var(--pastel-yellow)}
.kan-card-mini.tone-mint{background:var(--pastel-mint)}
.kan-card-mini.tone-white{background:#FFFFFF;border-color:var(--line)}
.kan-card-mini .phase-stripe{display:none}
.kan-card-mini .kc-top{display:flex;align-items:center;justify-content:space-between;margin-top:0}
.kan-card-mini .kc-id{
  font-family:var(--mono);font-size:9.5px;letter-spacing:0.04em;color:rgba(11,13,18,0.55);font-weight:600;
}
.kan-card-mini .kc-cust{
  font-size:13px;font-weight:600;color:#161A22;letter-spacing:-0.005em;line-height:1.25;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis;
}
.kan-card-mini .kc-company{
  font-size:11px;color:rgba(11,13,18,0.6);line-height:1.3;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis;
}
.kan-card-mini .kc-printer{
  font-family:var(--mono);font-size:10px;color:rgba(11,13,18,0.55);letter-spacing:0.02em;
  line-height:1.35;font-weight:500;margin-top:2px;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis;
}
.kan-card-mini .kc-urgent{
  display:inline-flex;align-self:flex-start;
  font-family:var(--mono);font-size:9px;letter-spacing:0.06em;text-transform:uppercase;font-weight:600;
  color:var(--red);background:rgba(255,255,255,0.7);
  padding:2px 7px;border-radius:99px;margin-top:2px;
}
.kan-card-mini .kc-foot{
  display:flex;align-items:center;justify-content:space-between;gap:8px;
  margin-top:8px;padding-top:10px;border-top:1px solid rgba(11,13,18,0.08);
}
.kan-card-mini .kc-handler{
  display:flex;align-items:center;gap:7px;min-width:0;
}
.kan-card-mini .kc-handler span{
  font-family:var(--mono);font-size:10px;color:rgba(11,13,18,0.7);font-weight:500;letter-spacing:0.02em;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis;
}

/* Quiet phase pill in table */
.phase-pill-quiet{
  display:inline-flex;align-items:center;gap:7px;
  font-family:var(--mono);font-size:10.5px;color:var(--text-2);font-weight:500;
  letter-spacing:0.02em;
}
.phase-pill-quiet .d{width:6px;height:6px;border-radius:50%;flex-shrink:0}

/* === Queue toolbar (search + view + sort + utility) === */
.q-toolbar{
  display:flex;align-items:center;gap:10px;
  margin-bottom:14px;
}
.q-search{
  flex:1;
  display:flex;align-items:center;gap:10px;
  background:#FFFFFF;border:1px solid var(--line);
  border-radius:10px;padding:9px 14px;
  transition:border-color .15s;
}
.q-search:focus-within{border-color:var(--line-3)}
.q-search > svg{color:var(--text-3);flex-shrink:0}
.q-search input{
  flex:1;background:none;border:none;outline:none;
  font-size:13px;color:var(--text);font-family:var(--sans);
}
.q-search input::placeholder{color:var(--text-4);font-weight:400}
.q-search-clear{
  background:var(--bg-3);border:none;cursor:pointer;
  width:20px;height:20px;border-radius:50%;
  display:grid;place-items:center;color:var(--text-3);
  font-size:14px;line-height:1;
  font-family:inherit;
}
.q-search-clear:hover{background:var(--bg-4);color:var(--text)}

.q-view{
  display:flex;background:#FFFFFF;border:1px solid var(--line);border-radius:10px;padding:3px;
}
.q-view-btn{
  width:34px;height:32px;border-radius:7px;
  display:grid;place-items:center;color:var(--text-3);
  cursor:pointer;transition:all .15s;
}
.q-view-btn:hover{color:var(--text)}
.q-view-btn.on{background:#161A22;color:#FFFFFF}

.q-sort{position:relative}
.q-sort-btn{
  display:flex;align-items:center;gap:8px;
  background:#FFFFFF;border:1px solid var(--line);
  border-radius:10px;padding:9px 14px;
  font-size:12.5px;color:var(--text-2);font-weight:500;letter-spacing:-0.005em;
  cursor:pointer;font-family:var(--sans);transition:border-color .15s;
}
.q-sort-btn:hover{border-color:var(--line-2);color:var(--text)}
.q-sort-btn > svg{color:var(--text-3)}
.q-sort-menu{
  position:absolute;top:calc(100% + 6px);right:0;
  background:#FFFFFF;border:1px solid var(--line);border-radius:10px;
  min-width:180px;padding:5px;z-index:10;
  box-shadow:var(--shadow-md);
  animation:fadeSlide .15s ease;
}
.q-sort-item{
  display:flex;align-items:center;gap:8px;width:100%;
  padding:8px 11px;border-radius:6px;
  background:none;border:none;cursor:pointer;text-align:left;
  font-size:12.5px;color:var(--text-2);font-family:var(--sans);font-weight:500;letter-spacing:-0.005em;
}
.q-sort-item:hover{background:var(--bg-2);color:var(--text)}
.q-sort-item.on{color:var(--text)}

.q-icon-btn{
  width:38px;height:38px;border-radius:10px;
  background:#FFFFFF;border:1px solid var(--line);
  display:grid;place-items:center;cursor:pointer;color:var(--text-3);
  transition:all .15s;
  font-family:inherit;
}
.q-icon-btn:hover{border-color:var(--line-2);color:var(--text)}

/* === Pendientes minimalist === */
.pend-section-clean{margin-bottom:38px}
.pend-list{
  background:#FFFFFF;border:1px solid var(--line);border-radius:14px;
  overflow:hidden;
}
.pend-list .pend-row{
  display:grid;
  grid-template-columns:28px 100px minmax(180px, 1.2fr) minmax(170px, 1.1fr) minmax(220px, 1.6fr) 130px minmax(220px, auto);
  padding:18px 24px;
  border-bottom:1px solid var(--line);
  align-items:center;gap:20px;
  transition:background .12s;cursor:pointer;
}
.pend-list .pend-row:last-child{border-bottom:none}
.pend-list .pend-row:hover{background:var(--bg-2)}
.pend-list .pend-row > .ch-icon{justify-self:start}
.pend-list .pend-row .id{font-family:var(--mono);font-size:11px;color:var(--text-3);font-weight:500;letter-spacing:0.02em}
.pend-list .pend-row .cust{min-width:0}
.pend-list .pend-row .cust b{font-weight:500;color:var(--text);font-size:13.5px;display:block;letter-spacing:-0.005em;line-height:1.3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pend-list .pend-row .cust span{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.02em;font-weight:500;display:block;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pend-list .pend-row .printer{font-family:var(--mono);font-size:11px;color:var(--text-2);font-weight:500;line-height:1.3;min-width:0}
.pend-list .pend-row .printer .serial{display:block;color:var(--text-3);font-size:10px;margin-top:4px;letter-spacing:0.02em;font-weight:400;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pend-list .pend-row .blocker{font-size:13px;color:var(--text);line-height:1.45;letter-spacing:-0.005em;min-width:0}
.pend-list .pend-row .blocker .why{display:block;font-family:var(--mono);font-size:9.5px;color:var(--text-3);letter-spacing:0.06em;margin-top:5px;text-transform:uppercase;font-weight:600}
.pend-list .pend-row .wait{
  display:flex;flex-direction:column;align-items:flex-end;gap:6px;justify-self:end;
}
.pend-list .pend-row .wait .sla-mini{
  width:90px;height:3px;background:var(--bg-4);border-radius:99px;overflow:hidden;
}
.pend-list .pend-row .wait .sla-mini i{display:block;height:100%;background:var(--green);border-radius:99px}
.pend-list .pend-row .wait.warn .sla-mini i{background:var(--yellow)}
.pend-list .pend-row .wait.danger .sla-mini i{background:var(--red)}
.pend-list .pend-row .actions{display:flex;gap:8px;justify-content:flex-end;flex-shrink:0}
.pend-empty{
  padding:32px;text-align:center;
  font-family:var(--mono);font-size:10.5px;color:var(--text-4);letter-spacing:0.06em;text-transform:uppercase;font-weight:500;
}

/* Approval cards — quieter, better aligned */
.appr-list{
  background:#FFFFFF;border:1px solid var(--line);border-radius:14px;
  overflow:hidden;
}
.appr-card-clean{
  display:grid;grid-template-columns:44px minmax(0, 1fr) auto;
  gap:20px;padding:22px 24px;
  border-bottom:1px solid var(--line);
  align-items:flex-start;
}
.appr-card-clean:last-child{border-bottom:none}
.appr-icon-clean{
  width:40px;height:40px;border-radius:10px;
  background:var(--bg-3);color:var(--text-2);
  display:grid;place-items:center;flex-shrink:0;
  margin-top:2px;
}
.appr-body{min-width:0}
.appr-card-clean .ti{font-size:14px;font-weight:500;color:var(--text);letter-spacing:-0.01em;line-height:1.35}
.appr-card-clean .sub{font-size:12.5px;color:var(--text-3);margin-top:8px;line-height:1.55}
.appr-card-clean .meta{
  font-family:var(--mono);font-size:10.5px;color:var(--text-3);
  margin-top:12px;letter-spacing:0.02em;display:flex;gap:18px;flex-wrap:wrap;font-weight:500;
}
.appr-card-clean .meta b{color:var(--text-2);font-weight:600}
.appr-card-clean .actions{display:flex;gap:6px;flex-shrink:0;margin-top:4px;align-self:center}

/* ============================================================
   FLOW · CENTRO DE CONTROL
   ============================================================ */
.flow-canvas{
  position:relative;
  background:#FFFFFF;
  border:1px solid var(--line);
  border-radius:var(--r-xl);
  padding:44px 40px 38px;
  margin-bottom:28px;
  box-shadow:none;
  overflow:hidden;
}
.flow-canvas::before{
  content:"";position:absolute;inset:0;
  background-image:none;
  pointer-events:none;
}
.flow-canvas .flow-head{
  display:flex;align-items:center;justify-content:space-between;gap:16px;
  margin-bottom:30px;position:relative;z-index:1;flex-wrap:wrap;
}
.flow-canvas .flow-head .title{font-family:var(--mono);font-size:11px;letter-spacing:0.08em;text-transform:uppercase;color:var(--text-3);font-weight:600}
.flow-canvas .flow-head .meta{display:flex;gap:18px;font-family:var(--mono);font-size:10.5px;color:var(--text-3);letter-spacing:0.04em;font-weight:500}
.flow-canvas .flow-head .meta .live{display:flex;align-items:center;gap:6px;color:var(--green)}
.flow-canvas .flow-head .meta .live .dot{width:6px;height:6px;border-radius:50%;background:var(--green);box-shadow:0 0 8px rgba(14,143,92,0.5);animation:pulse 1.6s ease-in-out infinite}

.flow-row{
  display:flex;align-items:stretch;gap:0;
  position:relative;z-index:1;
}
.flow-node{
  position:relative;
  flex:1 1 0;min-width:0;
  border-radius:16px;padding:20px 20px 18px;
  cursor:pointer;
  transition:transform .18s, box-shadow .18s;
  display:flex;flex-direction:column;gap:12px;min-height:200px;
  background:#FFFFFF;border:1px solid transparent;
}
.flow-node:hover{transform:translateY(-3px);box-shadow:var(--shadow-md)}
.flow-node.selected{box-shadow:0 0 0 2px #0B0D12, var(--shadow-md);transform:translateY(-3px)}
.flow-node.tone-cream{background:var(--pastel-cream)}
.flow-node.tone-lavender{background:var(--pastel-lavender)}
.flow-node.tone-pink{background:var(--pastel-pink)}
.flow-node.tone-mint{background:var(--pastel-mint)}
.flow-node.tone-yellow{background:var(--pastel-yellow);color:#0B0D12}
.flow-node.tone-stone{background:var(--pastel-stone)}
.flow-node .nh{display:flex;align-items:center;gap:8px;font-family:var(--mono);font-size:9.5px;letter-spacing:0.08em;text-transform:uppercase;color:rgba(11,13,18,0.55);font-weight:600}
.flow-node .step{
  width:22px;height:22px;border-radius:50%;background:#0B0D12;color:#FFFFFF;
  display:grid;place-items:center;font-family:var(--mono);font-size:10px;font-weight:600;
}
.flow-node h4{margin:0;font-size:15.5px;font-weight:600;letter-spacing:-0.02em;color:#0B0D12;line-height:1.22}
.flow-node .desc{font-size:11.5px;color:rgba(11,13,18,0.7);line-height:1.45;font-weight:400}
.flow-node .stat{
  font-family:var(--mono);font-size:10.5px;letter-spacing:0.02em;color:rgba(11,13,18,0.65);font-weight:600;
  margin-top:auto;padding-top:10px;border-top:1px solid rgba(11,13,18,0.08);
  display:flex;align-items:baseline;gap:6px;
}
.flow-node .stat b{font-size:15px;color:#0B0D12;font-weight:600;letter-spacing:-0.01em;font-family:var(--sans)}
.flow-node .ico{
  width:32px;height:32px;border-radius:10px;background:rgba(255,255,255,0.6);
  display:grid;place-items:center;color:#0B0D12;flex-shrink:0;
}
.flow-node .top-row{display:flex;align-items:center;justify-content:space-between;gap:8px}

/* SVG connector between nodes */
.flow-connector{
  flex-shrink:0;width:90px;min-width:90px;
  display:flex;flex-direction:column;
  align-items:center;justify-content:center;gap:10px;
  color:#0B0D12;
  align-self:center;
  overflow:visible;
}
.flow-connector svg{display:block;flex-shrink:0}
.flow-connector .lbl{
  font-family:var(--mono);font-size:9.5px;letter-spacing:0.04em;text-transform:uppercase;
  color:var(--text-3);font-weight:600;text-align:center;line-height:1.2;
  white-space:nowrap;
  padding:0 2px;
}

/* Stat row below flow */
.flow-stats{
  display:grid;grid-template-columns:repeat(4,1fr);gap:0;
  background:transparent;border-top:1px solid var(--line);border-bottom:none;border-left:none;border-right:none;border-radius:0;
  margin-top:34px;position:relative;z-index:1;
  padding-top:24px;
}
.flow-stat{background:transparent;padding:0 24px 0 0;display:flex;flex-direction:column;gap:8px;border-right:1px solid var(--line)}
.flow-stat:last-child{border-right:none;padding-right:0}
.flow-stat:not(:first-child){padding-left:24px}
.flow-stat .l{font-family:var(--mono);font-size:9.5px;letter-spacing:0.08em;text-transform:uppercase;color:var(--text-3);font-weight:600}
.flow-stat .v{font-size:24px;font-weight:500;letter-spacing:-0.03em;color:var(--text);line-height:1.05}
.flow-stat .v .u{font-size:11px;color:var(--text-3);font-family:var(--mono);font-weight:400}

/* === Sticky section nav === */
.cfg-nav{
  position:sticky;top:12px;z-index:3;
  display:flex;align-items:center;gap:6px;
  background:rgba(242,240,234,0.92);backdrop-filter:blur(14px);
  padding:10px 8px;border:1px solid var(--line);border-radius:14px;
  margin-bottom:24px;box-shadow:none;
  overflow-x:auto;
}
.cfg-nav-item{
  display:inline-flex;align-items:center;gap:10px;
  padding:8px 14px;border-radius:999px;
  background:transparent;border:1px solid transparent;
  font-size:12.5px;font-weight:500;color:var(--text-2);cursor:pointer;
  letter-spacing:-0.005em;white-space:nowrap;transition:all .15s;
}
.cfg-nav-item:hover{background:#FFFFFF;color:var(--text);border-color:var(--line)}
.cfg-nav-item.on{background:#161A22;color:#FFFFFF;border-color:#161A22}
.cfg-nav-item .n{
  font-family:var(--mono);font-size:9.5px;
  background:rgba(11,13,18,0.08);color:var(--text-3);
  padding:2px 7px;border-radius:5px;letter-spacing:0.04em;font-weight:600;
}
.cfg-nav-item.on .n{background:rgba(255,255,255,0.18);color:#FFFFFF}

/* === Config stack: all full-width vertically === */
.cfg-stack{display:flex;flex-direction:column;gap:20px;margin-bottom:24px}
.cfg-card{
  background:#FFFFFF;border:1px solid var(--line);border-radius:var(--r-lg);
  box-shadow:none;overflow:hidden;
  display:flex;flex-direction:column;
  scroll-margin-top:80px;
}
.cfg-card.full{grid-column:1 / -1}
.cfg-card.highlight{box-shadow:0 0 0 1.5px #161A22}
.cfg-band{height:4px}
.cfg-band.cream{background:var(--pastel-cream)}
.cfg-band.lavender{background:var(--pastel-lavender)}
.cfg-band.pink{background:var(--pastel-pink)}
.cfg-band.mint{background:var(--pastel-mint)}
.cfg-band.yellow{background:var(--pastel-yellow)}
.cfg-band.stone{background:var(--pastel-stone)}
.cfg-head{
  padding:22px 26px 18px;border-bottom:1px solid var(--line);
  display:flex;align-items:center;gap:16px;
}
.cfg-head .ico{
  width:42px;height:42px;border-radius:12px;
  display:grid;place-items:center;flex-shrink:0;color:#0B0D12;
}
.cfg-head h3{margin:0;font-size:17px;font-weight:600;letter-spacing:-0.02em;color:var(--text);display:flex;align-items:baseline;gap:12px}
.cfg-head h3 .num{font-family:var(--mono);font-size:11px;letter-spacing:0.06em;color:var(--text-3);font-weight:500}
.cfg-head .sub{font-size:12.5px;color:var(--text-3);margin-top:4px;letter-spacing:-0.005em;line-height:1.45;font-weight:400}
.cfg-head .right{margin-left:auto;display:flex;align-items:center;gap:10px}
.cfg-body{padding:22px 26px;display:flex;flex-direction:column;gap:16px}
.cfg-body.cols-2{display:grid;grid-template-columns:1fr 1fr;gap:24px}

/* Toggle switch */
.tgl{
  flex-shrink:0;width:34px;height:20px;background:var(--bg-4);border-radius:999px;
  position:relative;cursor:pointer;transition:background .2s;
}
.tgl::after{content:"";position:absolute;top:2px;left:2px;width:16px;height:16px;background:#FFFFFF;border-radius:50%;box-shadow:var(--shadow-sm);transition:left .2s}
.tgl.on{background:#0B0D12}
.tgl.on::after{left:16px}
.tgl.orange.on{background:var(--orange)}

/* Channel cards inside Ingesta */
.ch-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}
.ch-cfg{
  background:var(--bg-2);border:1px solid var(--line);border-radius:12px;
  padding:14px 16px;display:flex;flex-direction:column;gap:10px;
}
.ch-cfg .top{display:flex;align-items:center;gap:10px}
.ch-cfg .name{font-size:13px;font-weight:600;color:var(--text);letter-spacing:-0.005em}
.ch-cfg .sub{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.04em;margin-top:2px;font-weight:500}
.ch-cfg .creds{font-family:var(--mono);font-size:10.5px;color:var(--text-2);background:var(--bg-3);padding:6px 10px;border-radius:6px;letter-spacing:0.02em;font-weight:500;border:1px solid var(--line)}
.ch-cfg .stats-row{display:flex;justify-content:space-between;font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.02em}
.ch-cfg .stats-row b{color:var(--text);font-weight:600;font-size:11px}

/* Rule rows reused in flow page */
.cfg-rule{
  display:flex;align-items:flex-start;gap:12px;padding:10px 0;border-bottom:1px solid var(--line);
}
.cfg-rule:last-child{border-bottom:none}
.cfg-rule .info{flex:1;min-width:0}
.cfg-rule .rt{font-size:13px;color:var(--text);line-height:1.45;letter-spacing:-0.005em}
.cfg-rule.off .rt{color:var(--text-3)}
.cfg-rule .rm{font-family:var(--mono);font-size:9.5px;color:var(--text-3);margin-top:5px;letter-spacing:0.04em;display:flex;gap:10px;flex-wrap:wrap;font-weight:500}

/* Slider */
.sld-row{display:flex;align-items:center;gap:14px;padding:10px 0}
.sld-row .label{flex:1}
.sld-row .label b{display:block;font-size:13px;font-weight:600;color:var(--text);letter-spacing:-0.005em}
.sld-row .label p{margin:3px 0 0;font-size:11.5px;color:var(--text-3);line-height:1.4}
.sld-row input[type="range"]{
  flex-shrink:0;width:180px;height:4px;border-radius:99px;
  background:linear-gradient(to right, var(--orange) 0%, var(--orange) var(--p,50%), var(--bg-4) var(--p,50%), var(--bg-4) 100%);
  appearance:none;outline:none;cursor:pointer;
}
.sld-row input[type="range"]::-webkit-slider-thumb{
  appearance:none;width:18px;height:18px;border-radius:50%;background:#FFFFFF;
  border:2px solid #0B0D12;cursor:pointer;
}
.sld-row .val{font-family:var(--mono);font-size:13px;font-weight:600;color:var(--text);min-width:48px;text-align:right;letter-spacing:0.02em}

/* Connection chip */
.conn-chip{
  display:inline-flex;align-items:center;gap:8px;
  padding:7px 12px;border-radius:999px;
  background:var(--green-bg);border:1px solid rgba(14,143,92,0.22);
  font-family:var(--mono);font-size:10.5px;letter-spacing:0.04em;color:var(--green);font-weight:600;
}
.conn-chip .dot{width:6px;height:6px;border-radius:50%;background:var(--green);box-shadow:0 0 8px rgba(14,143,92,0.5)}
.conn-chip.warn{background:var(--yellow-bg);border-color:rgba(156,112,0,0.22);color:var(--yellow)}
.conn-chip.warn .dot{background:var(--yellow);box-shadow:0 0 8px rgba(156,112,0,0.5)}

/* BD strategy step row */
.bd-step{
  display:grid;grid-template-columns:24px 1fr auto;gap:12px;
  padding:9px 12px;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;
  align-items:center;
}
.bd-step .n{width:22px;height:22px;border-radius:50%;background:#0B0D12;color:#FFFFFF;display:grid;place-items:center;font-family:var(--mono);font-size:10px;font-weight:600}
.bd-step .desc b{font-size:12.5px;color:var(--text);font-weight:600;letter-spacing:-0.005em}
.bd-step .desc span{display:block;font-family:var(--mono);font-size:10px;color:var(--text-3);margin-top:2px;letter-spacing:0.04em;font-weight:500}
.bd-step .reorder{display:flex;flex-direction:column;gap:2px;color:var(--text-3)}
.bd-step .reorder button{cursor:pointer;background:none;border:none;color:inherit;padding:2px;font-size:10px}
.bd-step .reorder button:hover{color:var(--orange)}

/* Escalation reasons checkbox grid */
.esc-reasons{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.esc-reason{
  display:flex;align-items:center;gap:10px;padding:10px 12px;
  background:var(--bg-2);border:1px solid var(--line);border-radius:10px;
  font-size:12px;color:var(--text);line-height:1.4;cursor:pointer;
}
.esc-reason .chk{width:16px;height:16px;border:1.5px solid var(--line-2);border-radius:4px;flex-shrink:0;display:grid;place-items:center;background:#FFFFFF}
.esc-reason.on{border-color:#0B0D12;background:#FFFFFF}
.esc-reason.on .chk{background:#0B0D12;border-color:#0B0D12;color:#FFFFFF}

/* Tone selector */
.tone-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.tone-opt{
  background:var(--bg-2);border:1px solid var(--line);border-radius:12px;padding:14px;cursor:pointer;
  display:flex;flex-direction:column;gap:6px;transition:all .15s;
}
.tone-opt:hover{border-color:var(--line-2)}
.tone-opt.on{border-color:#0B0D12;background:#FFFFFF;box-shadow:var(--shadow-sm)}
.tone-opt b{font-size:13px;font-weight:600;color:var(--text);letter-spacing:-0.005em}
.tone-opt span{font-size:11px;color:var(--text-3);line-height:1.4}
.tone-opt em{font-family:var(--mono);font-size:10.5px;color:var(--text-2);font-style:normal;background:var(--bg-3);padding:6px 8px;border-radius:6px;margin-top:6px;letter-spacing:0.02em}
.tone-opt.on em{background:var(--orange-bg);color:var(--orange-deep)}

/* Greetings textarea */
.cfg-textarea{
  width:100%;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;
  padding:10px 12px;font-size:13px;color:var(--text);
  font-family:var(--sans);outline:none;resize:vertical;min-height:60px;line-height:1.5;
}
.cfg-textarea:focus{border-color:var(--orange);background:#FFFFFF}

/* ============ RESUELTOS HOY ============ */
.rh-hero{
  background:#FFFFFF;
  border:1px solid var(--line);border-radius:var(--r-lg);
  padding:32px 36px;margin-bottom:30px;box-shadow:none;
  display:grid;grid-template-columns:1.2fr repeat(4, 1fr);gap:32px;align-items:center;
}
.rh-hero .lead h2{margin:0;font-size:26px;font-weight:500;letter-spacing:-0.03em;line-height:1.22}
.rh-hero .lead h2 b{color:var(--orange-deep);font-weight:500}
.rh-hero .lead p{margin:12px 0 0;font-size:13px;color:var(--text-3);line-height:1.6}
.rh-hero .lead .date{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.06em;text-transform:uppercase;margin-top:18px;font-weight:500}
.rh-kpi{padding-left:32px;border-left:1px solid var(--line)}
.rh-kpi .l{font-family:var(--mono);font-size:10px;color:var(--text-3);letter-spacing:0.06em;text-transform:uppercase;font-weight:500}
.rh-kpi .v{font-size:28px;font-weight:500;letter-spacing:-0.035em;margin-top:10px;display:flex;align-items:baseline;gap:6px;color:var(--text);line-height:1.05}
.rh-kpi .v .u{font-size:12px;color:var(--text-3);font-family:var(--mono);font-weight:400}
.rh-kpi .v.success{color:var(--green)}
.rh-kpi .v.accent{color:var(--orange-deep)}
.rh-kpi .d{font-family:var(--mono);font-size:10px;color:var(--green);letter-spacing:0.04em;margin-top:10px;font-weight:500}
.rh-kpi .d.neg{color:var(--red)}

.rh-grid{display:grid;grid-template-columns:1.4fr 1fr;gap:18px;align-items:start}
.rh-aside{display:flex;flex-direction:column;gap:18px;position:sticky;top:24px}

.hour-chart{padding:16px 18px}
.hour-bars{display:flex;align-items:flex-end;gap:4px;height:120px;padding:0 2px}
.hour-bars .col{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;cursor:default;position:relative}
.hour-bars .col i{display:block;width:100%;background:linear-gradient(180deg,var(--orange) 0%,var(--orange-bright) 100%);border-radius:3px 3px 1px 1px;min-height:2px}
.hour-bars .col.peak i{box-shadow:0 0 0 2px rgba(255,92,0,0.18)}
.hour-bars .col .lh{font-family:var(--mono);font-size:9px;color:var(--text-3);letter-spacing:0.04em}
.hour-bars .col .vv{position:absolute;top:-16px;font-family:var(--mono);font-size:9px;color:var(--text-2);opacity:0;transition:opacity .15s;font-weight:600}
.hour-bars .col:hover .vv{opacity:1}
.hour-bars .col.peak .vv{opacity:1;color:var(--orange-deep)}

.tops-list{padding:14px 18px;display:flex;flex-direction:column;gap:10px}
.tops-row{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;font-size:12px;padding:8px 0;border-bottom:1px solid var(--line)}
.tops-row:last-child{border-bottom:none}
.tops-row .nn{font-family:var(--mono);font-size:11px;color:var(--text-4);font-weight:600;width:18px}
.tops-row .nm{color:var(--text)}
.tops-row .nm .sub{display:block;font-family:var(--mono);font-size:10px;color:var(--text-3);margin-top:2px;letter-spacing:0.04em}
.tops-row .ct{font-family:var(--mono);font-size:11px;color:var(--orange-deep);font-weight:600}
.tops-row .bar{width:60px;height:4px;background:var(--bg-4);border-radius:2px;overflow:hidden;margin-left:auto;margin-right:10px}
.tops-row .bar i{display:block;height:100%;background:var(--orange);border-radius:2px}

/* resolved list rows */
.q-row.resolved{cursor:pointer}
.dur-pill{font-family:var(--mono);font-size:10px;color:var(--green);background:var(--green-bg);border:1px solid rgba(22,160,107,0.22);padding:2px 6px;border-radius:4px;letter-spacing:0.04em;font-weight:500}
.dur-pill.slow{color:var(--yellow);background:var(--yellow-bg);border-color:rgba(184,133,0,0.22)}
.dur-pill.manual{color:var(--blue);background:var(--blue-bg);border-color:rgba(30,111,227,0.22)}

.celebrate{
  background:#161A22;
  color:#FFFFFF;padding:22px 26px;border-radius:var(--r-lg);
  margin-bottom:22px;display:flex;align-items:center;gap:20px;
  box-shadow:none;
}
.celebrate .ic{width:44px;height:44px;border-radius:12px;background:rgba(255,255,255,0.10);display:grid;place-items:center;flex-shrink:0;font-size:22px}
.celebrate b{display:block;font-size:15px;font-weight:500;letter-spacing:-0.01em}
.celebrate p{margin:6px 0 0;font-size:12.5px;opacity:0.7;line-height:1.55}